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Airlines & Required Travel Info

Hello! Since I am traveling from the US to Barcelona, the airline is seeking passport information. When I use the link, I am able to type in the info but it keeps telling me I need to add it. I called the airline seeking advice and was told I have to submit it during the 24 hour check in window. Can anyone offer an insights? I am flying with Iberia.

Thanks!

Posted by
16724 posts

Try using a different browser to access the website (such as Chrome rather than Internet Explorer). If that doesn't solve the problem, switch to a different kind of computer--tablet or smartphone rather than desktop computer, for example.

Posted by
3168 posts

So are you departing in less than 24 hours, and so now within that departure window?

We often fly British Airways, an Iberia partner, not that they gave the same procedures or policies. As a BA Executive Club (frequent flyer) participant, I can use the BA app to enter the passport details any time. Is there a similar Iberia app, or is that where you’re already trying to enter your data? If you call Iberia a second time, will you get their same answer, or maybe someone else who can actually help get this done?

Posted by
17 posts

I've tried different browsers with no luck. I am not flying until 3/7 but am unable to provide needed passport info on the
booking mgmt section on Iberia's site. I am wondering if anyone has knowledge of it not being able to be done until that 24 hour check in window.

Thanks!

Posted by
20595 posts

Dah !! ?? I thought the airline told you that it had to be submitted during the 24 hr check-in window. If that is the airline policy that is the airline's policy. What am I missing about this question?

Posted by
17 posts

This is what it says:

"IBERIA is required by the governments of certain countries to send advance passenger information (API) prior to departure. This information is compulsory and must be indicated at the check-in desks on the day of the flight. To avoid queues at the airport, provide the information now."

I am not able to provide it 'now'.....

???

Posted by
5483 posts

Your fall back is to provide your passport information at the airport check in desk or kiosk.

Posted by
17 posts

Thanks, Edgar. I am coming up with the same conclusion. :-) We will get there in plenty of time to do that.

Posted by
300 posts

When you check in online for your flight on 3/6 (usually 24 hours before scheduled flight), you will be asked to enter passport information.

Posted by
3168 posts

With B.A., I know, not Iberia, but still, they always ask for our I.D. (Passport) at the check-in counter anyway, so it shouldn’t be a big deal to just show up at the airport without putting in your passport details first. It’ll likely take them an extra 20 seconds than if you’d done it first, so if you’re at the airport 3 hours before takeoff, as they suggest, you won’t be delaying yourself, or anyone behind you in the check-in line, by a significant amount of time. And they will still have been able to notify the federal authorities before the plane takes off, so all requirements will have been met.

Posted by
3168 posts

Have a great trip, including the check-in and the flight!

Posted by
17 posts

Thanks, Cyn....and, I will try and avoid anyone coughing. I am trying not to get all panicky with the virus issue but with the news, it is a challenge not to! :-)

Posted by
8889 posts

You must give the API (passenger details including passport) before you are allowed to check in. They have to submit this info to the destination country before take-off. They then have to an ID check (passport check) by airport or airline staff at the gate to ensure the person getting on the plane is the same as they have submitted details for.
The USA also has a similar requirement when you fly back.

If you are having problems with the API online, then you can't do an online check-in. As long as your airline allows it, you can to both at the airport check-in desk.

As to your actual problem, are there any fields which you have left blank, or are showing with a red border after you submit the form?
Usually they require the passport expiry date. I see this is Iberia, are you perhaps giving the date in US-format, and it is being rejected?

Posted by
2648 posts

If you have the Iberia confirmation number, seems like you should be able to add the information by managing your booking on the Iberia website. I always add mine as soon as I buy my tickets.

Posted by
17 posts

So, here's the latest update - and thanks to all for your comments, especially the person who mentioned British Airways....

Although it doesn't indicate the details, it does comment that my ticket is through another airline. I then went to BA site (because one of you mentioned it from your experience) and found my booking. According to BA, all the information is on hand aka 'completed'. I was pretty sure we provided it when we booked the flight but didn't recall.....

Anyway, looks like I should now be set to check in on line 24 hours in advance.

Thanks again for all of your feedback!