Air Nostrum: Just curious about this airline...

Silly question, this is a European airline :) ... all European airlines -and also those from elsewhere that operate within the EU- must follow the strictest rules there are to operate in this market, even stricter than those by the FAA in the US. So, safety-wise, Air Nostrum is as safe as it gets.

Besides, for info, Air Nostrum is a franchise of Iberia, which in turn is a partner, alongside British Airways, at International Airlines Group (IAG). Obviously, all of this doesn't guarantee 100% safety, accidents do happen in all airlines, but from the formal point of view, Air Nostrum can just be considered as a 'regional' service of a giant airline.

Well, it was not about safety; but we had a less than wonderful experience with them. We were booked to fly from Madrid to Casablanca. Less than 24 hours before our departure time, we received an email saying the flight had been cancelled. The included phone# gave a recorded message in bullet speed Spanish, and that was that. I enlisted the aid of one of the hotel staffers, who knew a number to call, where he fairly quickly got a live person. By telling them that we had to meet up with a tour group, he secured us seats on a different flight, departing just one hour later. He told us that it was pretty standard for AN to keep aside seats on alternative flights for “special cases.” In my opinion, this was highly unprofessional of AN. Rotten tomatoes to them, and bouquets to the wonderful folks at Hotel Maydrit. I would do anything to avoid AN in the future.

Air Nostrum has no record of any plane crashes. And all airlines have cancellations at the last minute that you can make yourself a poor victim of or not.

@Rosalyn.... "The included phone# gave a recorded message in bullet speed Spanish, and that was that"... you were in Spain, what would you expect the message to be in?

@Enric
No need to get snarky with me, but I guess some people just can’t pass up the opportunity. I actually speak some Spanish. The problem was that it was a bullet-speed recorded message with no option for another language or for speaking to an agent. I did catch enough to understand that they were saying the flight was unavailable. One might think that the staff of an airline which is flying internationally could extend their service just that tiny bit to include passengers who speak a different language.
Here’s a contrasting example. Our return trip was booked as Casablanca - CDG - SFO. We received an email telling us that the first leg had been cancelled on our departure date, and we had been booked on an earlier flight. Not relishing the prospect of getting up early enough to make a 7 a.m. international flight, I called Air France, and was offered a couple of other alternatives. So, AF gave advance notice, communicated by email, and basically took the responsibility for giving us what we paid for. Iberia/Air Nostrum did none of the above.

@Rosalyn, unfortunately, that's a remark that we hear far too often in these shores, meaning Europe in general, from a number of travellers from the US that "expect" to be attended in English everywhere, not understanding the difference between 'courtesy' and 'right'. And not noting either that English is not an official language in any EU country except, obviously, in Ireland and the UK. So you shouldn't be that surprised with replies like the one above when you use that remark. While English is often used as a lingua franca, it's not necessarily nor compulsory a must everywhere nor on every occasion. Having said that, I grant you the customer service at AN could have been more courteous.

PS btw, AN -as explained above- is mostly a regional airline.

We are extremely fortunate in the U.S. to have many wonderful airlines along with multi-lingual customer service agents that accommodate our diverse languages. Although some Spaniards grow agitated with a tourist’s limited Spanish, I found Air Norstrum (as well as the airports) throughout Spain to be safe and have wonderful and gracious staff that make you feel welcomed despite limited Spanish.

Perhaps I’m beating this into the ground, but the OP asked about Air Nostrum. I offered my experience with their dreadful customer service. I don’t know what “remark” set off the snarky comment about what language did I expect them to use. However, they did send me an email in English, albeit less than 24 hours before departure, so I think they might have included something in their recorded message to assist speakers of other languages, or information in the email about rescheduling or getting a refund. . I stand by my assessment: customer service by Air Nostrum stinks. By the way, I looked at one of the airline rating sites, and AN has a pretty low score. We chose it because the only other direct carrier, Air Maroc, had an even lower rating.