To fully enjoy your trip — avoid Vueling Airlines.
Flights booked through Iberia Airlines — in partnership with Vueling Airlines.
Four of us flew from Barcelona to Faro for a wedding. We arrived at the airport two and a half hours prior to boarding. Flight was on time. Arrived in Faro to discover two of the four checked bags did not arrive in Faro. Queue behind us at the lost luggage counter indicated at least 10 bags did not make the flight.
Vueling made no attempt to resolve the matter. All communications were redirected to their website. Website was useless with no change in status for six days. Status simply said: search for bags underway. We had no idea if they even knew where our bags were. We contacted Iberia Airlines, since we booked our flights through them, only to be referred back to Vueling.
In hindsight we believe our luggage just sat at the Barcelona airport until the next Vueling direct flight to Faro (they fly there twice a week). Rather than get our bags to us quickly, they let us go without clothes, shoes, toiletries, etc. for the rest of our trip (6 days), delivering our bags to Faro the day after we left for home.
Our luggage finally arrived at our final destination 11 days later and we had to go to the airport to pick them up because Vueling’s airline partner refused to deliver them.
To be clear, the only reason we have our luggage today is because of the helpful people in lost luggage at Faro Airport. Vueling has done little to nothing to communicate or help. They really don’t care.
We had to go out and buy things to wear to the wedding and for the balance of our trip. Vueling is now dodging reimbursement for these items.
It’s simple — If you don’t want to reimburse us Vueling, don’t take 11 days to return our possessions.
We understand lost luggage happens. What we do not understand is Vueling’s appalling apathy.
Vueling could have quickly put our bags on another carrier’s flight to Faro. They did not. Vueling could have sent our luggage (and the eight other customers’ bags) to Faro Airport via a courier such as DHL. They did not. Vueling could have hired a driver to transport the all of the missed suitcases to Faro. They did not. Vueling could have contacted us with options. They did not.
We are still awaiting reimbursement for our expenses and expect it to be a painful process. Vueling avoids contact with customers in order to sidestep accountability. It makes us question their attitudes toward all aspects of their business to include flight safety.
Our recommendation — Choose another airline.