We had booked a 3 night stay at this hotel for April 2020. Unfortunately COVID hit and Spain was shut down for travel. We had pre-paid for the 3 nights. When I contacted the hotel they confirmed that they were shutdown for our reservation time period, but they refused to reimburse us for the 3 nights we paid for. There attitude was “Sue us”.
Posted by
Seattle, WA
17574 posts
This was a non-refundable reservation? Did they not offer a credit for a future stay? That is what we received for our canceled March 2020 trip to Italy, from the 2 hotels where I (foolishly) booked non-refundable rates.
Posted by
Southeast US
4076 posts
It's always super frustrating to lose money on a service that you are not able to use -- especially when the reason for the loss is out of your control (like COVID-19!).
I do, however, find it a little odd that a hotel in Spain would have the attitude of "Sue us" unless a tacit or overt threat of legal action was made. That generally shuts down any willingness on the part of a business to negotiate.
I also recall another negative review here that was similar to this one. The person writing that review failed to include that the pre-paid rate was non-refundable and that the hotel had offered a future credit without expiration. I, like Lola, wonder what the hotel offered you.
Finally, I can't find a hotel with this name with a google search, but I can find Hotel Catalonia Plaza Catalunya in Barcelona. Is that the hotel?