So here is an odd question: I've purchased a rail ticket Ljubjlana to Vienna on the OBB web site. Rather than email the actual train tickets, they have emailed me a "pick up code" to actually print the tickets at a kiosk at the station. My question is, does the OBB have a ticket kiosk in the Ljujlana train station?
Thanks in advance.
No, it does not, unfortunately. You can only pick up the tickets in Austria.
Thanks for your prompt response. Our journey starts in Italy, so we won't be able to visit a ticket office in Austria until our train journey takes us there. Any suggestion as to how to proceed?
Thanks again
The only thing that I can suggest is contacting their customer service. They might have ticket machines in Italy, you never know.
thanks again.
Unfortunately, this is a common mistake people make. I hope you are able to get this resolved, but if not, you may have to "eat" the cost of the ticket and re-purchase it.
In the future, before buying any train ticket online, if you're not buying it from the country where you start the journey (so, in this case, Slovenian rail) make sure it's an e-ticket before proceeding.
Here's a great summary of where to buy train tickets, from the rail guru The Man In Seat 61: http://tinyurl.com/bo8x6o6
I would advise others not to rush through these purchases. The warnings that could help you usually are onscreen during the process. For instance, a test run on OBB shows this note before you add the ticket to the shopping cart, and I've seen similar messages through Trenitalia and other national railway operators.
Caution - Collectable only in Austria
Please print the ticket prior to your journey at any one of the ÖBB Self-Service Machines in Austria.
I sent an email to customer service at OBB, fingers crossed. Otherwise I'll have to chalk it up to lessons learned. I suppose I'll simply buy a ticket for the first leg and pick up the tickets in Villach. For what it's worth the Swiss and Italian railways do email the actual ticket.
Thanks again for the info.
When are you going - is there time for a wonderful forum member to collect it at a kiosk and mail it to you?
Alls well that ends well. An email to OBB customer service and a 5 Euro fee resulted in the tickets mailed to my home in the United States. Tickets arrived 5 days after they were mailed from Vienna. Thanks to OBB customer service!
Thanks for following up with the good news.
