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Visit Scotland are closing all their information centres

Visit Scotland have announced plans to close all their visitor information centres over the next two years.BBC article explains more
This seems very short sighted to me, in that many of the tourists I meet on Skye have visited the Portree centre to get free maps, leaflets about attractions and in some cases to find accommodation. I hope the organisation can be persuaded to change their minds. They talk about moving to a digital strategy where people get their information before they travel (presumably via forums such as this one for example!) but the Portree office is always very busy.

Posted by
283 posts

Well that's a very dear friend of mine out of a job then :-(

I doubt VS will change their minds and the replacement of tourists hubs will be left up to individual communities to manage.

Posted by
1694 posts

Feels a short sighted move, Viscount Thurso's words in the article are very much up selling the situation, but a lot of people use TiCs, they are often great places to get info for places off of the beaten track that don't make it into guidebooks or forums like this. Plus you can get all the info possible on line, and still find Castle Aardvark is closed for urgent repairs, but the TiC people can recommend the nearby Dontgonearthe Castle which may be even better. The driver will of course be the Scottish Government's budget for tourism being cut. Again. Despite when done well tourism can be a good investment for an area.

Posted by
4624 posts

Sad, but not surprised. It seems like many tourism offices don't even offer paper brochures anymore. I used to drop by to get maps in whatever city/country but now I'm usually stuck to taking a photo of one that the office has taped down on their counter.

Posted by
16408 posts

The younger generations don't want it. They get and do everything online.

Posted by
8134 posts

The Lake District National Park did the same thing years ago- eventually almost all got taken on by local groups- at least in the Central Area.

I agree all the Visit Scotland centres are always busy, but for me they lost a lot of purpose a long time ago when they started to assume that everyone went by car and stopped stocking public transport information. And at least half of each centre became a shop, not a place for information.

The one in Dumfries is a case in point- I could get timetables for the whole of Scotland there - bus, ferry and train. Then that stopped totally before Covid. And it is in totally the wrong part of the town, well away from the main foot traffic flows. It would have been far better in it's old home at Mid Steeple.

It is a huge shame, but was kind of inevitable.

Posted by
1359 posts

What a ludicrous short sighted measure.
Same with doing away with the rangers who cover the NC500 ,one of which is a pal of mine.

Posted by
4624 posts

Here's a post from 2022 about TI's in general.https://community.ricksteves.com/travel-forum/general-europe/do-you-visit-the-tourist-information-ti-when-you-travel

It's a mixed bag of opinions. I posted on it twice stating that I didn't find them extremely useful, however I will give the woman at the TI in Glasgow in 2022 credit for good advice. We were staying near Buchanan Street and the only restaurants we could find were fast food and chains. The woman directed us to walk 3 blocks east out of the tourist zone for plenty of choices, and she was right. We found an especially good Italian restaurant that we ate at twice.

Posted by
336 posts

Well, I do do a lot on my phone, but that doesn't mean I don't want to make use of a visitor centre. It's more personal and internet service isn't always reliable everywhere.

MapsMe, for example, doesn't seem to have a downloadable map of Skye where you can put in directions ro follow while offline.

I think it's terrible to close visitor centre's.

Posted by
8157 posts

I'm sad to hear that. I don't depend on them as much now as I used to, but I still enjoy stopping by to see what info they have. I have a feeling, though, that this is the wave of the future.

Posted by
146 posts

I always visit the TI offices. Nothing beats speaking to a local about the area. I for one will miss them. Not everything can be done online.
Sorry for the folks out of a job.
Kathleen

Posted by
1715 posts

I agree that not everything can be done online. We frequently stop at Visitor Information centers to get maps, brochures, etc. And ask the staff for recommendations on restaurants, etc.

Posted by
5235 posts

Nothing beats speaking to a local about the area...Not everything can be done online.
Sorry for the folks out of a job.

I oftern think that we are no longer using technology -- it is now using us. And, Luddite that I am, I don't like it.