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Problems with Scotrail

A couple weeks ago when I started planning a trip to Scotland I was using Scotrail with no issues at all. However, for the last couple days it's basically frozen. I can get on the website (https://www.scotrail.co.uk) and get past "are you a robot". I can click "Buy Ticket", sometimes it will allow my to put my cities in, but I can't get any further. Sometimes, I click "buy ticket" and it doesn't go anywhere. I use Firefox. I tried Chrome and even tried to access with my husband's computer both on Firefox and Chrome, and nothing.

I've done a google search to see if others are currently having problems, and didn't get any hits.

Stuart recommended using National Rail, which I can use, but Scotrail will split tickets. I have no urgent need to use the website right now. Its too early for me to buy tickets, I'm just using train info for planning. It's just a curious situation, and I thought I'd report in case others are having problems.

Posted by
18948 posts

The Scotrail timetable is changing this weekend so there might be some technical issues right now.

Posted by
11738 posts

I can log into my account and plan journeys but the website interface has definitely changed this week, whether for the better or the worse is a matter of opinion, but quite a big interface change.
Currently a few days in I'm not a big fan, but it may grow on me.
I'm traveling all week, so am on my tablet, not my laptop. No idea if that makes a difference.
It looks as if I can proceed to purchase.

Maybe try clearing your cache?

I hope they have not quietly adopted 2 factor authentication without saying anything, but it isn't showing like that for me.

It was Northern which I suggested, as opposed to National Rail.

EDIT- it struck me this morning what that 1013 Scotrail train is from Fort William to Mallaig which we discussed it is 1013 (2213) at night, as opposed to 1013 in the morning.

Posted by
18948 posts

I just tried the Scotrail website and the app. Both worked fine.