We have an upcoming trip to Scotland, and my original reservation is what I guess people call "open jawed" or "multi-city". both are booked with BA, and we arrive in Glasgow and depart from Edinburgh from/to Seattle. Maybe the open jawed format impacts the following?
The problem arises because after spending a half day yesterday when BA canceled our LHR to GLA segment, they "fixed it" by taking away our big fat layover at LHR and substituting a change to Gatwick and an earlier flight, which will keep me from sleeping until we accomplish the feat of getting through customs/immigration/Covid hoops, get a shuttle from LHR to LGW, then make it through security at LGW. Possible, but it seems easily foiled. We'll be carry-on luggage only and I've arranged a private shuttle whose driver should know the airports, Sunday traffic, and minimize our transfer time. The fact that BA gave us the change at least means we should be "covered", right? Getting to GLA a day late will ripple into Loganair plans, let alone lodging. Arghhhh!
I thought a better solution was to change the endpoint from GLA to EDI (which they refused) or put us on a flight that was available in Economy, but we are booked Business, so they refused to mix classes. They did offer to lower the class on all six legs of the trip with no price reduction. Or a full refund, which blows up the entire trip. Calling BA is a hopeless endeavor right now due to "heavy call volume".
Having read other posts about intentionally missing segments and having your whole itinerary cancelled, I looked for their Conditions of Carriage and I haven't found a real document besides the abbreviated web-formatted version on their website, which doesn't show anything related. I was thinking I'd make alternative arrangement from LHR to GLA, but not at the loss of our return flight.