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Mikhailovsky Theater Tickets and Foreign Credit Cards - St. Petersburg, Russia

My husband and I are stopping in St. Petersburg, Russia via a cruise ship next Summer. Through several reviews, we thought seeing a ballet would be an obvious highlight of our trip. I attempted to purchase tickets online to see Romeo & Juliet at the Mikhailovsky Theater multiple times with both of our credit cards. Every time I would get an error message (i.e. “Purchase failed”). After my e-mails to the theater were not responded to, I had one of my Russian speaking colleagues call the ticket office. The first call was greeted with a hang-up. The second call was finally answered. They told us they do not accept orders over the phone. Very odd, but ok. Approximately five days after my initial e-mail, the theater responded with "For some reasons our partner bank declines foreign cards sometimes. Please try to make an order again and pay with another Visa or Mastercard credit card." I didn't respond since I had already attempted with both types of credit cards. Our last ditch effort was to purchase a ballet excursion through our cruise. However, they do not provide specifics on what ballet you are seeing. The cruise line informed me that the likelihood of seeing Swan Lake is higher than seeing Romeo & Juliet. I’ve already seen Swan Lake at the legendary Bolshoi Theater.

The point of this post is to let anyone else who tried to purchase tickets at the Mikhailovsky Theater that they are not alone. There is another forum/ post on TripAdvisor on this topic. I gave up after finally realizing that my pursuit to finding tickets became excessive. There is so much to see in St. Petersburg. I doubt we will be disappointed.

Posted by
1 posts

Hi Tess,

I was just trying to purchase tickets for the same show and experienced the same issue with the credit card. However, there is another website that allows you to purchase tickets with a foreign credit card. Here is the link: https://spb.kassir.ru. It might cost you $5 more, but it definitely works. You may translate the web page in google chrome.

Victoria

Posted by
498 posts

I was having issues purchasing train tickets in Norway this morning and found out (via a helpful poster on this forum) that new EU laws on e commerce are making this difficult. If you could possibly find a third party seller it might be worth it.

Posted by
3458 posts

Tess , You should inform your card issuer via a travel alert , even though you are not currently traveling , and attempt to run the transaction afterwards . In recent years , I have found this to be advantageous when purchasing advance rail tickets , admissions , or hotels . The potential fraud rejections are becoming more commonplace .

Posted by
3458 posts

Also , did you register on the site ? That often makes a difference .

Posted by
2 posts

To purchase tickets at the Mikhailovsky Theater, you have to register. It still did not help. After several attempts in purchasing tickets, I called both credit companies. Both of them said that they saw no record of those attempts. Again, the theater's partner bank has been declining foreign cards. At least that is what their ticket office responded with. I also saw another post on Tripadvisor saying the same thing. This is why I had a colleague of mine call the theater directly, but they do not accept orders over the phone.

Thank you to all for your input.

Posted by
1 posts

I had trouble with error messages when trying to register at the official Mariinsky site. When I used my work e-mail account instead of my yahoo account the registration worked. I was able to buy tickets with no problems with a Capital one visa. You may need a credit card with a chip. I tried calling and asking questions but they were no help.