I have a CP app, but I’m having a problem when I enter my ticket selection and then go to enter my traveler ID as my passport it won’t take it and it doesn’t say anything. It just doesn’t respond. I have tried putting it in with the alpha first, and with without the alpha And it does not take. I have added my husband as a second traveler, checked passport put in the number and the same thing it will not accept anything. I have tried it on different trips that we wanna take from Porto to Lisbon Porto to Coimbra and I get nothing. What is the trick on the app? There is no place on there for contact or support.
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I've had issues with both the app and the website, opted to buy the tickets in person at the train station.
These are the most common issue I found:
Online tickets can only be purchased for inter city trains, local commuter train tickets aren't available online.
Tickets can only be purchased a maximum of 60 days before departure.
Postal code must be Portuguese, 7 numbers,
ex: 1234-567.
Passport numbers only, no letters.