We had booked a Tuk Tuk in Lisbon with Blu Costa travel. After several emails back and forth a video meet was scheduled. St that point it was discussed the various options available. Then an email follow up outlining the options as well. All communication was perfect and always prompt.
So we opted for the four hour Lisbon tour. About two hours prior to starting we were notified that she would be unable to give the tour and explained her husband would be giving the tour.
His English was perfect and he was polite. That was the positive the negatives were we we unable to hear him for the large majority of the tour and it seemed he was unable to hear us as well due to the fact that several times we had asked him to pull over so we could see something or had asked questions. We concluded that he was unable to hear us so we stopped asking.
Overall at the end of our tour we felt as though it was not like we had hoped for or felt was discussed over the emails and video.
This is a person I would not recommend because when she did check in the next day I had expressed the same issues and she did say that she would get back to to discuss further and she had not gotten back to us since then.
We were left disappointed and now even frustrated for her not following up as she had mentioned.