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Latest taxi scam in Lisbon

This scam is used on passengers that make payments with cards instead of cash, how the scam works:

The card reader is connected to the driver's phone via Bluetooth, the driver changes the payment amount through his phone, the passenger is not aware of the change. A ride of a few euros can turn into thousands.

Payment with cash is the only way to avoid this scam.

Most frequent with taxis at Lisbon airport, Cais do Sodré train station, Pink street, but it's likely to spread everywhere else.

The news report is in Portuguese

https://executivedigest.sapo.pt/de-15-para-1-360-euros-gang-dos-taxistas-usa-novas-tecnologias-em-burlas-que-deixam-contas-bancarias-limpas/

Other scams involve:

Non working meter, don't use a taxi with a non working meter - it's definitely a scam.

Taxi drivers offering their services inside the airport, don't use them - legitimate drivers are at their taxis at the official taxi stand.

I use taxis frequently in Portugal, this what I do:

Only use taxis from the official taxi stand or phone the legitimate taxi dispatch.

Ask for an estimate before departure, if driver can't provide estimate I don't use them ( estimates have been accurate within 10 euros - I make allowances for heavy traffic, road closures, accidents,etc).

Meter must be working, it isn't I don't ride and choose a different taxi.

Only make cash payments to avoid the card fraud.

I'm also aware that some taxi charges are extra and are legitimate, day / night charge, day of week / weekend, luggage charges, toll booths, etc.

Bolt or Uber avoid some of these issues but they have surge pricing ( legitimate charge) and there some reports of some drivers asking for additional payment at the end of the trip - due to extra traffic, etc.

Older report regarding issues with Bolt, in Portuguese

https://portaldaqueixa.com/brands/bolt/complaints/bolt-burla-bolt-103968123

Posted by
457 posts

I will try to translate and summarize the news report to try to clarifying how the scam works.:

The price displayed on the meter was 15 euros, as the passenger made the payment with the card the driver altered the amount to 1360 euro via Bluetooth using his phone that is pre-set and pre-connected to the payment terminal, this made it impossible for the passenger to know that the amount was altered.

The passenger thought they were paying 15 euros because they never see the altered amount, the amount on the meter remains 15 euros but the amount charged on the payment terminal was altered to 1360.

The scam works using third party payment terminals that have the capability to be connected to the driver's phone which they use to commit the scam.

Posted by
533 posts

We mainly used Uber or Bolt and had no issues.

Thanks for the warning, though.

Posted by
447 posts

aulopone seems to be well-informed about Portugal, but my recent experience with taxis wasn't as fraught as this. Every taxi we encountered had a working meter. Most of our rides around Lisbon were less than ten euros anyway. We never felt a driver was attempting to scam us. Perhaps it helped that usually we were obviously watching the map on a phone ourselves. Official taxis in Lisbon are very recognizable, and we didn't feel the need to only seek them at an official stand. There's no one monitoring those stands any way. The stands were useful for quickly finding a cab. We figured it was usually faster to walk to the nearest square and find a taxi stand than wait for a restaurant to call a cab or a Bolt/Uber to get to us. For us on this trip, taxis felt quite easy.