We are planning an April 2027 trip to Portugal and I have written to three hotels in Lisbon
nearly 2 weeks ago with no response.
I have not used there websites to book as I would like to ask a few questions about their rooms for 4 people
so I have e-mailed these hotels.
I have booked other hotels in Coimbra, Porto and Nazare with no problem.
Any suggestions. - also having the same problem for Paris using direct e-mails no answer.
I have written to all hotels for 11 trips to Europe over the last 20 years and have never had this problem.
Any suggestions would be appreciated
Posted by
the great P-NW, USA
636 posts
I don't think you're too early but they may still be dealing with the challenges of this summer. Some people/businesses just don't prioritize emails (same with some people you know, right?) Keep at it. Depending on the website, some businesses have a "contact me" button that's separate from their email, that you could try. And at some point, check Google maps or another source to see if they went out of business and neglected to shut down their website and email.
Posted by
Citizen of the World
3981 posts
It’s not too early to reserve accommodations this far in advance. You often will get the best pricing for doing so.
Paris and Lisbon are very popular destinations and hotels often book up completely. This can mean the property staff do not have to communicate with potential customers. You might try going to booking sites such as Booking.com or Hotels.com to see what rooms are available for four and then make a cancellable reservation. After making the cancellable reservation you can contact the hotel directly through the booking site to ask the questions you have. This may expedite getting you the answers you want from the properties you are considering.
Posted by
Belgium
509 posts
Many hotels can be reached via an email address in the format info@hotelname.
These emails are received by the front desk staff, who will usually respond fairly quickly.
If your questions go beyond the scope of the front desk staff’s responsibilities, they will forward them to management. A response from management does indeed depend on the priorities that are set.