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Zuzabed Suites Lisbon - very disappointing experience with reservation

Just a heads up on this hotel. I booked in early February for mid-May based on RS reviews & received confirmation of reservation. I had provided Amex which they don't take so then updated to Visa. Luis sent email looking for exp date & sec code which I sent via email the next day. Never heard back so I assumed it was all set. Last week I was going thru trip details and noticed that the charge was never processed on my card - this set off an alarm so I reached out via a reply to my last email to him. No response. I called via What's App. No answer. Sent 2 messages via What's App. No answer. So now, 2 wks before our stay I am scrambling to find a place to stay.

This is extremely unprofessional behavior. I would have understood a reply saying that due to the delay in my response (1 day) that they have given away my room. But non-response to my inquires is not acceptable.

Perhaps something is awry and Mr. Zuzarte has fallen on hard times. But, this is a business and you'd think that someone would be running it in his absence. Anyway, buyer beware if you are considering this accommodation.

Posted by
319 posts

Are you able to ask Visa to block any charge from this hotel, just in case they try to process a "no-show" charge?
And consider sending the hotel an email saying that under the circs you consider they have cancelled the booking.

Posted by
3 posts

I was at zuzubed recently for 5 nights from April 10th and Mr. Zuzarte was indeed having a huge health issue in his family. Anyway he was always the most considerate host I have experienced in so many years of travelling around the world.
I suggest you to not panic. If you have started communication with him already and he have replied you he will not let you down. For sure. From what I've seen while there Mr. Zuzarte never fails. And trust me when I say his suites deserves a visit. The best.

Posted by
2 posts

I wanted to update this post to say that Mr. Zuzarte did get back to me today. As stated by another commenter, he has had a family issue that kept him from his business. He was extremely apologetic and understanding of my situation and concerns.