Don’t use wawa even though they are brand name and use a meter. Terrible experience yesterday. Took wawa taxi from Warsaw train station and gave driver the address of our room. He knew we are less able to walk with two suitcases but he deposited us at the bottom of a hill in Old Town which was 4 blocks away from our room and required uphill and long steep stairway. He said”. No cars allowed only 100 meters from address”. A wonderful young Spanish man helped us find our way and even carried our suitcases up the stairway.
He's not obliged to carry your suitcases, if you struggle with them why are you travelling with them? If the rules prevent him from entering a particular area there's nothing he can do about it. He's a taxi driver not a porter. This incident is not worthy of branding an entire company as one to avoid.
And I thought Wawa was a Philadelphia convenience store chain.
No cars allowed only 100 meters from address
Did you think the taxi driver was lying? There are fully pedestrianized parts of Old Town where cars and taxis cannot drive; this is true in other European cities too (Rome, etc). Taxi drivers are also not responsible for carrying luggage for 4 blocks, or up a stairway. Then again, 100 meters is < 0.1 mile (very short distance), not 4 blocks - so there's some discrepancy here.
Unlike the US, its not a taxi driver-tipping culture, so its not like you can expect the driver to do something illegal or provide extra services in the hopes of a big tip.
This is true in the old town of Warsaw--I was also let off a block or so from my hotel on Krakowskie Przedmiescie. I didn't have luggage so not a big deal.
I agree that it's more a complaint against the hotel if you looked at the location and how to get there. There are parts of cities where cars can't go. Perhaps write a review of the hotel on TripAdvisor explaining the logistics?
I agree that it's more a complaint against the hotel if you looked at the location and how to get there.
I disagree, why should it be a complaint against the hotel? The OP clearly hasn't undertaken sufficient research and the level of entitlement is shocking.
Warsaw's old town is indeed car-free, so you can't always get to (or even close to) your destination. When I was there this summer, there was also a lot of road construction and closed streets going on right around parts of the old town - which made it even harder for cars to get close to some addresses. Our driver did the best he could, explained that this was as close as he could get us to our address, and charged us less because of that. It was about what I would have expected. No complains on that front.