PKP Ticket Issues

Sad to hear the PKP ticket site continues to be glitchy. All I can say is It failed to work on my desktop, failed to work on my laptop, but I had success on my iPad.

Good Luck

buy through koleo
https://koleo.pl/en/

I don't want to buy from a third parry where I can't choose my seat.

I thought I might have had success with the website and Google Pay but that has disappeared.

I'll be in Krakow on Friday. I might just buy my ticket at the station when I arrive. Hopefully the machines there will cooperate.

I think I went with PayPal for simplicity after my first card didn’t work.

Edit: Nope, looked back and my Citibank Mastercard seems to have worked. I THINK I booked through intercity but I can’t swear it wasn’t PolRail. It was definitely on my iPad in a browser.

I was there recently - when attempting to purchase tix on the website while on the tablet, the transaction got held up on the additional verification step with the third party processor - it wants to open additional windows, as I recall.

I switched to the PKP app on the iPhone and the sale went right through, using the phone wallet. The credit card was set as the default card for transit - don't know if that made a difference.

Just looked at polishtrains.eu - seat selection IS possible - 65.41 Euro for seat 32 on EIP 3506 departing 9:59. The 12:04 is a bit cheaper.

I was impressed with the selection and quality of the " snack" in first class. Good luck - Warsaw is amazing.

That's the problem I'm having...that last bit of authentification.

I've tried Citibank Mastercard, Chase Visa and Google Pay. Nothing. Both with the website and the app.

I went to check on my card in Google Pay and it won't let me access it. (I'm on Android.)

Something is going on.

What's really strange to me is so many rail companies make it difficult to buy tickets online for those not living in their respective countries. Airlines don't have these problems.

Hey rail companies, it's 2024, get your act together.

I'm in Gdansk right now, having started in Krakow almost three weeks ago. Also purchasing first class tickets, choosing our own seats. I had the same problems as you with the PKP website and app. Someone on this Forum had suggested the KOLEO app, so I decided what did I have to lose? There are no hidden/extra fees, you can choose your class and seats. Most importantly, my credit card has worked every time (seven tickets in all). The ticket appears in the app and has been easily scanned on the trains. I hope it will work just as easily for you!

I was there recently - when attempting to purchase tix on the website while on the tablet, the transaction got held up on the additional verification step with the third party processor - it wants to open additional windows, as I recall.

That's 3d secure verification. In principle it's mandatory for online transactions acrros the EU but with exemptions that may cause irregularities for non-EU cards and service providers vs 3rd parties (EU Payment Services Directive). The only time I had a problem with it was when there was something wrong with my browser settings. It was >10 years ago so don't remember the details.

So I download the Koleo app. I went to purchase the ticket via Google Pay--couldn't go through.

Tried a credit card--couldn't go through.

Used my VPN to connect to a Polish IP address. Went through without a problem.

So the moral of the story is....if having trouble purchasing tickets through a rail company app, try using a VPN to connect to its home country.

Thanks for letting us know how you got it to work.

I'm glad you found a workaround. Sorry the Koleo app didn't work.

The Koleo app did work once I connected via a VPN.

Frank - for the full picture - where were you when you encountered these issues?

With PKP, I had problems in the US, UK and Austria.

For Koleo, today, I am in Austria.

I also booked two separate tickets with Lux Express for Lithuania and Lativa from Austria and had no problem. (From the US both the app and the website would crash.)

I also booked a ticket on LOT airlines yesterday with no problems.