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No new passengers allowed to enter the boat in heavy rain at Nemo maritime museum

We three persons were about 5 m behind the three persons who had just came out of the Green line boat at 15:27 on the quay of the Nemo and maritime museum boat stop on 18th of Oct, 2016

The driver did by 100% sure notice us walking ahead towards the boat in utmost heavy rain on the quay.
But he had evitably pre-decided to take the rope out of the quay in the very same short moment when he opened the boat door for three persons who walked out in extreme heavy rain.
Maybe the driver wanted to avoid any rain water coming into the boat

I did wave my ticket on the quay and was 100% sure that he changes his mind and will let us enter into boat. Only we three were on the quay in heavy rain. No one other tried to enter the boat.

The driver must be dismissed for several reasons:
1. His boat left the quay 2 minutes before 15:30.
2. He did not take into account that it was impossible for us three to wait for the next boat, 25minutes, because our flight would have left us.
3. In a heavy rain it took a long time to ask busy Nemo entrance personnel to try to contact taxi.
They tried for 15 minutes to help us.
Of course we as foreigners did not have any taxi numbers.
4. The driver at 15:30 on Nemo maritime museum quay left an permanent image of the quality of the Gray line and thus all Amsterdam boat personnel
When we entered into the boat at Leiseplain, that driver did give a last eye check onto the quay before deciding to loosen the rope. The dirty behaviour of the 15:30 driver makes me forget his normal decent behaviour.
5. I repeat: there was no chance that the driver of the boat did not see us three on the quay waving our tickets.
6. After having decided to loosen the rope before a normal last check onto the long quay, a normal experienced driver of the boat must have been able to confess his fault and correct the original unproper behavior.

Please, Canal cruise Holland, pay our taxi 25 euros and something about our feelings about the common client service menthality of Amsterdam

Posted by
23177 posts

I am sorry. I am sure you had a problem. But when a first time poster comes to this site with a rant about some great disservice it is hard to know how much credibility to give to the problem. I know you are trying to a give a strong negative review but I am sure there is at least another side to the story and maybe two or three others. So I just don't know what to believe or disbelieve from your story. If you want compensation then you need to be addressing the cruise line directly. Posting a bunch negative rants on various travel sites generally does not gain much reaction. Good luck.

PS Is it possible the boat was at max capacity and they were unable to take any more passengers? That could explain shutting the door and leaving early.

Posted by
3217 posts

No offense, but there could have been a discrepancy between your timekeeping and the boat's since you are saying that it left 2 minutes early. Said the woman who used to cut connection times a bit too close.

Posted by
9363 posts

If a 25 minute delay would have meant missing your flight, you were cutting it too close already.