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Anne Frank tickets appeal

I missed getting tickets to the Anne Frank museum next month. If anyone has advice for me, I’ll be in Amsterdam 4/22-24/2024. Please contact me. Thanks.

Posted by
1312 posts

The Anne Frank house strictly bans any resale of their tickets. So any 3rd party offering tours+tickets to the Anne Frank house is violating the rules of the Anne Frank house.
There is however a slim chance that you may be able to get tickets on the official website of the Anne Frank house. Every Tuesday at 10 am local Amsterdam time, tickets are released for the week starting 6 weeks from then. However in recent weeks they also released additional tickets for the next week.
So if I were you, I would make sure to be ready on Tuesday April 16 at 10 AM local Amsterdam time to see if tickets become available for the next week.

Posted by
41 posts

Thanks, I will try that. I’ve been checking each week on Tuesday, and your advice is spot on. I hope there will be tickets available when I’m in Amsterdam.

Posted by
1 posts

Please be wary of buying tickets from companies like 360. I was refused entry the other day with tickets purchased from them.

The tickets for the Anne Frank House were sold out on the house website for when I wanted to go inside. I saw that both Trip Advisor and Get Your Guide had tickets for sale via 360 and several other companies.. There were tickets for most days by themselves or with a tour. They were much more expensive than the house charge but as this was the only option to get tickets I figured it was worth it.
Everything was ok until I got to the house. I arrived super early as I know they are strict on times. They looked at the name on the ticket and asked for my name and ID and of course they didn't match.
They refused to let me into the house and said they had hundreds of similar tickets over the last week or so that they have rejected and turned away.
They said if your ticket doesn't match your name then you aren't getting in. Companies are bulk buying tickets for resale- which I was told is not allowed. Also many of these tickets aren't even real, they are duplicates or fakes.

So now I am several hundred pounds out of pocket and never even stepped foot in the house. I didn't event get through the first door and the people scanning the tickets were very strict and cross sounding. It was rather embarrassing to be turned away like that in front of a big crowd of people.
Lesson learned the hard way. Do not buy Anne Frank tickets from websites other than the actual house.

Posted by
1312 posts

Oh dear, thanks for sharing your experience. I’m very sorry you had to learn the hard and costly way, but the Anne Frank house is indeed very strict with regards to 3rd parties reselling their tickets. They clearly state that they don’t allow it, so they had every right to deny you access, but I totally understand you felt ashamed and embarrassed.
By posting this here, you have hopefully kept others from making the same costly mistake.
So let me repeat; the only place to buy tickets to the Anne Frank house, is the official website of the Anne Frank house organization;
https://www.annefrank.org/en/

Every other website or company that sells tickets to the Anne Frank house, including the one mentioned by Donna in this thread, is breaking the rules.

Btw; I hope you’re not letting this company get away with this? Have you filed a complaint with them?

Posted by
348 posts

I hope you also complain to the third party sites like Get Your Guide and Tripadvisor that continue to work with and promote these fraudulent ticket sellers.

Posted by
41 posts

Thanks for this warning and advice everyone. I am checking the Anne Frank website for tickets on my dates!

Posted by
41 posts

Thank you so much Dutch Traveler! I got Anne Frank tickets today!! I am so appreciative that you took the time to respond to my appeal.

Posted by
1312 posts

Thanks for reporting back. I’m very happy you managed to get tickets to the Anne Frank house via the official website.
Enjoy your stay in the Netherlands/Amsterdam!