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Anne Frank House – How I Got My Tickets

I read how difficult it is to secure tickets to this historical house. We’re making our first trip to Amsterdam in June. I didn’t want to miss the opportunity. Thanks to the RS Travel Forum and a lot of internet searches, I learned a lot. Seems to be a difference between the method to get tickets two months in advance and trying to get tickets the day of a desired visit. It’s been mentioned there is a queue for “same day” tickets beginning 30-45 minutes ahead of 9:00am release time. I didn’t find a queue when trying to get advanced tickets. If you’re trying to get same day tickets, I would refer you to the earlier responses by others in the posting “Anne Frank House - variable number of tickets…”

There was also conflicting info regarding when tickets first become available. It was definitely clear advance tickets are made available exactly 2 months ahead of the desired date. But as far as the time of day they are made available, the info on their website could be misread. I wasn’t sure if tickets would be released at 12:00pm or 9:00am Amsterdam time. So I emailed them directly. Here’s what I was told:

“Thank you for your e-mail. Tickets are made available two months in advance at 12.00 noon. You can purchase tickets for June 18th on April 18th from 12.00 noon on. The 20% of the total amount of tickets concerns the regular tickets. These are made available daily at 09.00 for that day itself.”

Because I’m on the US west coast, I needed to be ready at 3:00am my time (we are nine hours behind Amsterdam). Additionally, there are 2 types of entries. The first is the regular ticket (allows you entry to the house in a specific timeframe). The other is a “ticket+” (provides a 30 min introductory overview before you enter the house). We definitely wanted to try for the “ticket+”. I had tested the waters by selecting earlier dates and found that the regular entry tickets have more availability and you can usually continue to see some during the several weeks following the release. But the entries that include the 30 min introduction go VERY quickly on the morning of release. I decided to give it a try at 3am, knowing that if it failed I could at least get regular entry tickets (which was comforting). At 2:45am I setup two laptops with browsers open. I didn’t want to take a chance that something went wrong and I wasn’t prepared.

At 3:00am, I saw regular tickets become available. But not the ticket plus! So I waiting and kept refreshing and about 10 mins later, the ticket plus availability popped up. Looks like there are only 30 tickets per each timeframe throughout the day. I was able to grab two tickets at 10:15am. Scored! BUT when I got all the way through the registration process (that they force you to complete) and got to the point of payment, my order stalled. It wouldn’t let me proceed, or refresh or go back and try again. It just kept those two tickets in my cart and there was nothing I could do. So I quickly jumped to the other laptop. But I saw there were no more tickets for the 10:15 slot, so I snatched two at 12:45pm. I quickly went through the same process and was able to complete my order. Not sure why my first attempt failed. I even cleared my browser history, thinking it would make those two tickets available again and I could grab them. But it didn’t. While I initially would have preferred to get the earliest entry possible (we like to get into historical sights early in the day), I was thrilled I was even able to get the tickets and it will actually give us a free morning to do other things. I couldn’t be happier! Good luck to others!

Posted by
5631 posts

Well done.

That said there’s something to be said for seeing Europe in the early 70’s as a college student.

Saw Anne Franks house, Notre Dame, Tower Of London, Versailles, Changing of the Guards, The Vatican. Few lines, queues or massive crowds. Merely showed up day of and walked in.

In fact remember standing alone in the Rijkes Museum in front of the Night Watch. No one else. Just me. Considering I’d not paid attention in art history, had no clue about the paintings size I was awestruck!

Thankfully I’ve been able to see most of those places more than once over the ensuing years but prefer the first time viewings.

Posted by
765 posts

@Claudia
I was a university student in Rome in 1970. We must have had some kind of student pass for the Vatican Museums. Would be there when it opened; don't remember a line. Once inside, we would run through back hallways straight to the Sistine Chapel, and have it to ourselves for probably 30 minutes. Did this multiple times.

@gg96
Didn't mean to hijack your topic. Glad you persevered and got those tickets! Your info is helpful.

Posted by
43 posts

@Ruth @ Claudia
No problem! Love to hear about your experiences. Wish it were that easy these days! I have seen all of those same sights in the last 12 years, but it took a bit of planning to make sure we got in at reasonable times, when the crowds were smallest. I must say, the Vatican Museum was a nightmare and I don't know if there would be a good time in there no matter when you go. I purchased what I thought were "early bird" entries with a tour group (we don't usually do tours) but every other tour group in Rome was there as well! Ha!

Posted by
2804 posts

Thanks gg96 for the information. Glad you got through! I have been reading all the threads as we will be doing the process in July for September. I guess the old saying "patience is a virtue" will help.

Posted by
43 posts

Janis,
You're welcome. I get a wealth of information from others on this site and wanted to make the effort to contribute as well. It actually wasn't so much the patience as it was dragging myself up at 3am! Ha! But it was worth it!

Posted by
201 posts

Thanks gg96! Would it help to pre-register on the site and then log in before I attempted to purchase the tickets?

Posted by
43 posts

I didn't see a way to pre-register. Seemed like you could only get there through the purchase process. But if you can figure out how, it might be worth it. I believe it holds the tickets you are requesting while you go through the registration. And I didn't have an issue there. It was the actual purchase that gave me a problem. It might have had something to do with whatever securities I have setup on my individual laptop. But when I moved over to my husband's laptop, I had no problem. Just make sure you have more than one device ready to go.

Posted by
1 posts

Thanks for your advice and detailed information! My husband and I were both ready to go when tickets went on sale this morning (6:00 am EST, noon in Amsterdam). We had three browsers open. Tickets + were available right at 6:00 am, he selected tickets but got stuck at payment like you @gg96. Despite having logged on at the same time, when I went to select tickets it said I had timed out and needed to refresh the page. This made me nervous having to backtrack especially when he got stuck at payment as I was selecting new tickets. After getting stuck he went ahead and started over to be the back up to my back up if needed. The time slots available for me to choose from were different than his. He had morning time slots to choose from, I had afternoon so this makes me think that they release them in batches, but not all at the exact same time? I had no trouble with payment and tickets + have been received in my inbox. The whole process only took 5 minutes from selection to confirmation, but having multiple screens and tag teaming definitely aided in our success. Sharing your experience helped us be prepared so thanks - especially knowing that getting stuck at payment doesn't mean all hope is lost! Just checked the site, and 2 hours after tickets were released only tickets + remaining were 10 for the 8:15 pm entry. Thanks again and enjoy your travels!

Posted by
43 posts

So glad my experience was helpful for you and that you were able to get your tickets!