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Anne Frank- buy tickets at dawn?

This coming Tuesday the Anne Frank House will release tickets for September.

Should I set an alarm and do jumping jacks so that I’m ready to pounce when they’re released at 6am eastern? Or will I be OK waiting till a civilized hour, like 8?

Posted by
8340 posts

Be glad you live on the East Coast. That would be 3 am at my house….. It has been several years since I did this, but I do remember getting up in the middle of the night. Is that still necessary? Not sure.

Posted by
2329 posts

I was thinking they go on sale midnight Amsterdam time. So it's noon their time? I'm in CST and have my alarm set for 17:00 Monday night... 🤔

Posted by
2267 posts

Roubrat- I saw noon… somewhere? The official site isn’t so specific.

Posted by
2329 posts

Yeah, the website doesn't say. I guess I'll start checking Monday evening... I don't think I saw midnight anywhere, I just assumed, probably incorrectly.

Posted by
8340 posts

https://www.amsterdamexperiences.nl/the-secret-to-get-anne-frank-house-tickets/#:~:text=When%20Should%20I%20Book%20Anne,time%20(GMT%2B1).

The current website above, says midnight. On another spot it says 12pm. As a former math teacher, I wouldn't be too surprised that someone thought midnight=12pm. Lots of telling time errors out there..... It really doesn't help with this dilemma does it? (Makes the 24 hour clock look pretty good!)

Posted by
2329 posts

Hmm, if Carol remembers getting up in the middle of the night to buy tickets it can't have been midnight NL time. The mystery deepens...

Posted by
11 posts

I bought tickets last month. I just checked my confirmation email. I bought them around 7:00 pm on July 4th (1st Tuesday in the Netherlands was July 5). When I logged in to buy, it took me about an hour in the queue, so would be fair to say I started the process before 6:00pm on July 4. I got tickets for the day and time I wanted. I did check the next day when there was no queue and could have gotten tickets the same day and time (party of 4), but am still glad that I claimed them as soon as I could.

Posted by
2329 posts

Thanks, Kristin. I guess it is midnight then. Curious, what do you mean by "an hour in the queue"? Was there some kind of waitlist to complete the purchase?

Posted by
307 posts

Hahaha. I waited until 2 am to get tickets and then went to bed. We only had a couple of hour window in Amsterdam and I had to get tix for Ann Frank House at a specific time. If there is a time frame you want it’s worth getting up early.

Posted by
1280 posts

The tickets are usually released at around 9 am local Amsterdam time on the first Tuesday of the month. There have been reports of people being able to get them on the first Monday, but that seems to have been a one time event.
Websites can crash when too many people are trying to access it, that’s why it’s very common for websites to have a virtual queue. If you try to access the website of the Anne Frank house on the day the tickets are released it’s highly likely you will first have to get thru the virtual queue. The key thing is to be patient and to wait until you get to the front of the queue.
Tickets usually don’t all sell out on the first day. So unless you are only in Amsterdam for a very short time and you want tickets for one particular time slot, you can wait and get your tickets on one of the following days. September won’t be as busy as July and August, so tickets won’t sell out very fast.

Posted by
11 posts

Yes, as noted above, there is a virtual queue if you try to buy when the tickets first go on sale. When I first entered the queue it said it would take over a hour to get to the front of the line. It went quicker than anticipated and I was able to buy tickets within 45 minutes of entering the queue. We wanted to go a certain day, though our timing that day had some flexibility. I was able to get the tickets I wanted. That said, I also could have gotten tickets for the same day/time when I checked the next day. If you have any flexibility, you should be fine waiting a bit to get tickets.

Posted by
2324 posts

I am on west coast USA and bought mine at 6:30 p.m. the evening of the first Monday. No queue that I recall. If you can get the tickets with the introductory program it's worth it to have a bit of an orientation before you go in the house. There is a separate entrance for the intro program (on the right hand side of the main spinning door entrance - it is marked but not easy to spot (ask the security guard).

Posted by
2267 posts

Until right now I hadn't thoguht to look at current availablity as a forecast for future availability. There are still plenty of tickets for the last 10 days of August—may require flexibility for timing.

I'm there the third full week in September, and there for a whole week with total flexibility at this point. I'll buy my ticket tomorrow, but without the same level of urgency I had logging on to book my first Moderna shot.

Posted by
2329 posts

So I went to the site around 4:45pm and it said September tickets will go on sale at 00:10am. I was put into the 'virtual queue.' Unbeknownst to me my husband was doing the same thing in another room. At 5:10PM CST it started doing a NYE type countdown, then a bunch of spinning...quite suspenseful...then it told me there were 1306 people ahead of me in the queue and estimated wait was 38 minutes. Lovely. My husbands called out and I walked over and saw his screen said only 106 people ahead of him, 5 minute wait. He had gone to the site around 4:30pm. Tickets were purchased, confirmation email arrived a few minutes later. If only the Vatican tickets would be this easy.... 🙄

Posted by
2267 posts

Just posting my experience as reference...

So, tickets went on sale at 00:10 Amsterdam time. 6:10pm east coast for me.

I went to the ticket site at about 5:55pm and saw a countdown clock and this message:

Online sales September
Online sales September has not yet begun. When Online sales September begins, you will be assigned a random place in the queue (alongside everyone else who also arrives before Online sales September begins).

At 6:10 the screen changed to the 'virtual queue', and I was #1147, with an estimated wait time of 35 minutes.

25 minutes or so later I got to the head of the line, only to encounter a menacing and confusing page that said:

Queue (in big, bold red)
Please, wait.
The demand for tickets exceeds the availability and tickets sell out quickly. If the queue is longer than 200 people, there is no point in waiting for tickets. Even with less than 200 people waiting, tickets are not guaranteed

Then, a minute or two later it switched over to the calendar, from which I could pick my date, then time, and proceed to check out.

Of course, the first card I tried to pay with had one of those semi-regular international security failures. Fortunately, my ticket was still in my 'cart', and I had no issue trying again with a differnet card.