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Eden Hotel on Amstel River, Amsterdam City Center area

Hello,
I have seen Youtube and other media reviews about this hotel and folks have reported, recently, that there is no elevator. I contacted the hotel and they said that there IS an elevator.
Has anyone been there?
If so, is there a functional elevator?

Thanks in advance

Posted by
216 posts

I've not stayed there. But given the hotel looks like it's 5 stories and rated very highly,
I cannot fathom that there is not an elevator.

You can search Tripadvisor reviews for specific words. Searching for "elevator", it
appears all the reviews noting a lack of elevator are talking about an apartment
somehow attached to the hotel, not the hotel itself. Maybe you should read things
a bit more closely before posting....

Posted by
15532 posts

According to the Eden's own website for rooms in the hotel:

https://www.edenhotelamsterdam.com/en/hotel/facilities/

"Lift to all floors"

As well, under "Is the hotel accessible for disabled people?"
https://www.edenhotelamsterdam.com/en/contact/

"All floors in the hotel can be reached by lift. Please ask our reception about rooms with an adapted bathroom if you are less able to walk."

Their apartments - which are in a slightly different location - do not have lift amenity:
https://www.edenhotelamsterdam.com/en/apartments/

"Do be aware that most of the apartments can only be reached by using the stairs. Of course our concierge is more than happy to help you with your luggage."

Be careful with youtubes: the very first "review" video I looked at, which claimed that there's no elevator, didn't even use actual photos of the hotel. It was cheap advertising with random tourism pix for a discount hotel booking site. There was no proof the author had ever stayed there themselves.

Posted by
1857 posts

booking.com is a good site to do research. You can also book on booking or go directly to the lodging site.

I am sorry to hear that there may be some fraud on YouTube because I use the site a lot for a lot of different reasons.