My husband and I stayed at the Hotel Kugel, this past May. We had booked two separate stays, before and after going to Budapest. Entering the hotel, it was quaint and attractive, with a pleasant host at the front desk. Once we went upstairs our disappointment began. It was thread bare and unkempt. The stairs were worn, with cleaning equipment, including a vacuum cleaner, stored on the stairs and hallways. Our room wasn’t any better. It had a feeling of not being cleaned for a long time. Linens were limited and worn. We could not get hot water, no matter how long we waited. Trash can was full, the mini bar had half empty bottles. Wow! When we returned for our second stay, it didn’t get much better. They gave us a room located down a long and dreary hallway, stuck in a corner. As a return visitor! The breakfast room was quite comfortable, with a very pleasant hostess and decent food. We realize our error was in not saying anything to the management. Lesson learned. Did we expect too much?