ZTL Traffic Fine

http://www.comune.spoleto.pg.it/uffici/direzioni/polizia-locale/vdt/nucleo-servizi-generali/servizio-gestione-verbali-e-ricorsi/

If you are 100% sure it's the same fine sent twice and not two fines related to two entries into the ZTL on the same day, I would:

1. email the 1st fine and the payment receipt to [email protected]
2. explain them that you have already paid and that you are going to ignore the second letter.

Even if Lt. Bartoli ignored your email and the city sold the fine to a collection agency, you can prove you have already paid and you have even tried to explain they have made a mistake.

No email address, phone numbers, or anything else

This is strange. I dare to say it's very strange. These letters should tell the offender the name of the officer who reviewed the pic, explain how to see this pic and how to appeal via registered letter.

At least they should provide a link to the page where you can download all the above information by yourself: https://consultazionemulte.comune.spoleto.pg.it/PmguServiziCittadinoSpoleto/ricerca.xhtml

It's strange because you could appeal a fine sent without the information required by law, sending fines this way they are running the risk of loosing money. And that makes no sense since they have set up the online system to let offenders see the pics and get those info. Did you use an IBAN code to transfer the money? Is it IT 21 K 07601 03000 000029790623 ?

Hi Dario,
Thanks for your reply. That is indeed the same IBAN number given on both letters I have received.
The N. Registro and N. verbale on both letters is the same, as well as the date and time of the offence given, so I'm certain it's a second letter for the same incident.
Both letters identify the recording officer, and provide names (and printed signatures) for the head of the administrative procedure and manager of data processing, but they do not provide any contact information beyond the return to sender address (Centro Servizi Sapi Seri CMP Bologna etc.) printed in the letterhead.
There are details on Appeal to Prefect (art. 203 traffic laws) on the reverse of the letter but, again, no instructions on how a person could or would do that - or who to contact.
Thanks very much!

Idiots, I would appeal such a fine just for the pleasure of teaching them to work by the book. The link to an online system where offenders can see the pics MUST be written on those letters. There is no argument about that, just like they must tell offenders which Prefect is responsible for Spoleto. What are you supposed to do, google his address to appeal via registered letter?

At least it's not a scam, I doubt a scammer would ask you to transfer money to the real account # of the City of Spoleto.

In hindsight it would have been the right thing to do, but I wouldn't have had a clue where to start! My googling and google translating took me as far as the equivalent page you sent me for Spoleto on the Bologna website (https://www.comune.bologna.it/servizi-informazioni/notification-payment-fines-residents-abroad), where they at least provide a written description of what to do and who to send receipts to in order to confirm payment. But there's nothing like that in either of the letters I received, or that I could find on Spoleto's website.

Thanks again so much for taking the time to help and advise. I have emailed Lt. Bartoli the receipt and a brief description of what has happened and will see where we go from here.

Every naive first-time-travel-to-Italy US traveler should read this. US travelers reflexively think "travel is done in a car". But Italy is different than Poughkeepsy NY - and if you go to Italy thinking they are the same, you will end up like tompiq here - stuck with ZTL fines.

The OP is from the UK and a badly written letter has no connection with the idea of driving or not driving in Italy.

Since

the head of the administrative procedure

is written on the letter tompiq has received, I am sure He could have googled it and find the email address I found and pasted above by himself.

Quite obviously he would have wasted hours while it took me minutes, but we are not talking about brain surgery here.

Paul-of-the-Frozen-North

I think US travelers should not be discouraged from renting a car where it makes sense, and visiting small towns and rural areas, such as Umbria, by car makes a lot of sense, more so than visiting Poughkeepsie by car, since Poughkeepsie is wonderfully served by the Metro-North Hudson line with very frequent trains coming from NY Grand Central Station and has an international airport within 25 miles. It is true however that the Poughkeepsie police does not issue ZTL fines, but they will issue a ticket for drinking alcohol in the streets or even for hanging laundry in the balcony and I wouldn't want to come back home and see a ticket in the mail for drinking a beer while walking or for hanging clothes on Rick Steves' clothes' lines.

Poughkeepsie also has an excellent university - Vassar College. The year before I graduated high school it was women only and had been a real trailblazer for women. The next year one of best friends was in the first intake of men to the newly coeducational college.

So my guess is that the police may be kept on their toes enough by them not to worry about the occasional clothes line hung by an Englishman.

And agreed that Poughkeepsie is easy to reach by choo choo - but not from Chattanooga.