Here's a new one, re: the EU Digital Passenger Locator Form.
Instructions say: "As soon as the user fills in the information and presses the “Register” button, an account activation link is immediately emailed/sent to the email address provided by the user (see image below)."
BUT, what if you never get that e-mail?
You're stuck; you can't log in and you can 't re-register (it won't let you).
And, being digital, there's no HelpLine discernible.
Posted by
Freedonia
16497 posts
Have you tried checking your spam/Trash folder?
Or have you tried starting again from the beginning?
Posted by
Washington DC
28388 posts
Will it let you register with a different email address?
Posted by
OP
6 posts
Thanks for replies.
Further:
1. Nothing in spam, nothing in trash, nothing in junk mail, nothing in inbox.
In short, nothing.
2. Instructions say that if you don't get an e-mail response, click "send" [again] here.
I've done that 3 times; nothing.
3. Can't log in because I've never gotten their e-mail to respond to.
4. Can't register again because error message says that this e-mail has already
been used, which means they recognize my e-mail address (I didn't type it in wrong).
5. As for another e-mail address, I've had this one for 25 years and it's never been an issue
(a paid subscription service, not a free one like gmail, yahoo, or hotmail).
Back to Square 0.
Posted by
8 posts
This system was painful...
Have you tried the reset password?
Posted by
North Carolina, USA
371 posts
try logging in from a different browser. chrome - firefox, safari, edge, android, or ios. try a different computer and even a different ip address (work instead of a home computer)
Posted by
Los Angeles
17 posts
This happened to me when I tried to fill it out before my trip in September. I remember that the issue was with the login page itself. My husband was completing his DPLF on a different computer next to me, and he was able to enter his email address and receive the email because he was registering on a slightly different login/registration page. Once I navigated to that page, I too was able to enter my address and receive the email. I'm afraid I don't have the exact page URL, but you can try clicking around the site for a different login/registration page that looks almost identical to the one you're trying. You may want to hit the Back button and then click on the user profile icon. Sorry I can't be more specific - it's definitely far from a perfect system!
Posted by
OP
6 posts
Continuing . . . .
"Your account could not be created. Please make sure that you have not registered already with the same email address (unique) or you haven't activated you account yet (check your inbox and maybe your SPAM folder). Please try again."
Tried both browsers , Safari and Firefox, both laptops, and I have no other IP address.
Posted by
OP
6 posts
Latest . . . .
"A link to activate your account has been emailed to the address provided. In case you did not receive the email click
here to re-send it."
BUT, no link received at the e-mail address provided, after clicking "here" to re-send it 5 times.
Posted by
OP
6 posts
FINALLY . . . . .
After being on the phone for a half hour with a HelpRep from my e-mail service provider,
it was discovered that there was a filter, unbeknownst to me, that not only routed some "no-reply"
messages - i.e. from https://app.euplf.eu/#/ - directly to the junk file, but also immediately deleted
those same messages, meaning therefore that they, in effect, never existed. Once said filter
was removed, the process worked and I now have my EU Digital Passenger Locator submission.
As my mother used to say, "Who'd-a thunk it?" Thanks to all the respondents for your interest
and suggestions. Whew . . . . .