At the recommendation of someone on this forum, I hired Airports Taxi Transfers to pick us up at our hotel in Varenna and drive us to our hotel in Milan this morning. The driver’s office sent me a message this morning to let me know he would be 35 minutes late because he was stuck in traffic due to an accident. The driver arrived 35 minutes late as promised. He stopped at a small store in Varenna to buy cold water for the 3 of us for our 1.5 hour drive to Milan which I think is very thoughtful.
Just wanted to share our good experience because I remember someone else had a negative experience.