I booked a walking tour in Florence for lsdt week well in advance if my trip. I cancelled the tour two days in advance (they have a 24 hour cancellation policy) and despite documentation and contacting customer service in three occasions they refuse to provide a refund. They say they have no record of my cancellation. I have booked/cancelled through a third party site before and had no issues but their website has problems with cancellations, apparently. I will follow up with my credit card company but wanted to let people know not to book with them directly.
Posted by
Tucson, Arizona
575 posts
That would be very frustrating. I went on one of Devour Tours in Madrid about seven years ago and really enjoyed it. I hope that your issue gets resolved.
Posted by
Walnut Creek, CA
716 posts
Sorry this is happening to you. Take it up with your CC company.
I've booked directly and done 4 tours with Devour Food Tours: Paris, Madrid, Rome, Athens and Barcelona.
Because I'm a repeat customer I got a discount on subsequent bookings.
No problems with the company and the tours were great! Lots of food! Great information and the tour guides were very knowledgeable.
Of course, I've never had to cancel a tour.
Posted by
Eastern Iowa, USA
8593 posts
I'm not clear whether you booked direct with them, or through the third party you mentioned.
Lots of people on here have had great tours with them, and highly recommend.
Posted by
OP
43 posts
I’m happy to clarify. The yours are great. The problem seems to be with booking directly with them and having to cancel. I cancelled twice in their website. It showed as “cancelled” both times and I emailed them when I didn’t get a confirmation and still they are refusing a refund. Through GetYourGuide I have no issues.
So my recommendation? Use a 3rd party.