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Walks of Italy Refunds -- Update

Hi all,

I had booked a total of four Walks of Italy tours, three in Rome and one in Paris. The one in Paris was by far the most expensive, since I purchased for 12 people a tour that was pretty pricey to begin with. Before I even requested the refunds, I was issued vouchers for 125% of the amount paid, to be used within three years. Because the Mt. St. Michel tour was purchased with some friends, I pursued a refund for that particular tour and decided to keep the vouchers for the rest. To do this, I had to take advantage of the "chat" feature on their website. I started browsing their tours, and when the chat came up, I jumped on it and discussed the topic with the agent (I had tried the email route to no avail). This was in May. Our tour was set to happen 2 days from now. Today I got an email from Walks of Italy saying that my refund had been processed and credited to my CC and that should I receive the money (totaling $2522.00) in the next 5-7 days. They included a screenshot of the transaction.

I know many people on this site were frustrated with them, so I wanted to share. Don't loose hope. I will update when I see the money in my account.

Posted by
5 posts

Thank you tmalave for posting this. I am with a gazillion other people trying to get monies back from various companies. I'm a little over 50% whole now at this point in time, of a over $30k once in a life time trip I planned over two years. I'm making a list of those companies that have acted honorably, and a short list of those that didn't, specifically for me. But I am paying attention to others' experiences too for hopeful future travel. I'll be posting my list at some point. I was going to be on a trip to Italy for the month of May 2020, which included the airfare, lodging, a cruise, and a land tour in Italy, when things started unraveling in February 2020. Now it will be 2021 at the earliest, but more than likely 2022 if we can get a vaccination, and countries are open to tourists visiting them from the US. I had heard nothing but positive things about WOI up until COVID-19. And with all that I've read until your post, was about to write them off for future travel. Thanks to your post, I will consider them, for when we are able to travel again!

Posted by
981 posts

I also received the 125% voucher. I wonder if their prices will increase 25%, so it will just be an even exchange when rebooking.

Posted by
3896 posts

Thanks for sharing a good experience. I like reading these a lot better than reading the other type.

Posted by
8615 posts

So glad you received your refund!! I was originally promised one and then they reneged. Forced to accept voucher I will never use.

My amount of money was far smaller than yours so if only one of us was going to get a refund, I am glad it was you!

Posted by
981 posts

Carol, did you ask them if you could sell your voucher since you’ll never be able to use it AND they originally promised a refund?

Posted by
323 posts

Hello,
My experience with Italy reimbursement has been great. I received all deposits from Rick Steve’s tours, and United airlines plane tickets. Those were the big ticket items. I even volunteered to refund the cost for Aquamarina tours in Cinque Terre but they insisted on giving a refund (please book them- they are wonderful) I got a year voucher from my travel insurance company Travel Guard. I still haven’t heard back from Walks of Italy- wrote them about 3
Months ago but as a small time business operator and only booked a single tour for 4 people- willing to give it a wash. My vrbo experience in Milan was great- she refunded the same day. Hope you all have similar experiences. I must say- after 3 months haven’t heard back from “Walks of Italy” tour group. May we all be able to travel soon!

Posted by
981 posts

Lisa, instead of just filling out the form on their website , you need to directly email Walks of Italy. I heard back within days.

I received a full refund back from Allianz.

Posted by
42 posts

Lulu348, The Colosseum Night tour was approximately $74 this year. Looking at the rate for the 2021 summer it is $99.