Hi all,
I had booked a total of four Walks of Italy tours, three in Rome and one in Paris. The one in Paris was by far the most expensive, since I purchased for 12 people a tour that was pretty pricey to begin with. Before I even requested the refunds, I was issued vouchers for 125% of the amount paid, to be used within three years. Because the Mt. St. Michel tour was purchased with some friends, I pursued a refund for that particular tour and decided to keep the vouchers for the rest. To do this, I had to take advantage of the "chat" feature on their website. I started browsing their tours, and when the chat came up, I jumped on it and discussed the topic with the agent (I had tried the email route to no avail). This was in May. Our tour was set to happen 2 days from now. Today I got an email from Walks of Italy saying that my refund had been processed and credited to my CC and that should I receive the money (totaling $2522.00) in the next 5-7 days. They included a screenshot of the transaction.
I know many people on this site were frustrated with them, so I wanted to share. Don't loose hope. I will update when I see the money in my account.