We are scheduled for the Village Italy tour, May 9th through May 29th. It is no longer listed on the tour dates. We are unable to get through the customer service lines, sure they are being inundated. Anyone have info on this.
Posted by
Minnesota 🎒
16674 posts
I don't have any info on the tour you're referencing but are you sure you've got the right one? 5/9 - 5/29 is 21 days but the Village Italy tours are only 14 days. The only tour of 21 days in length is the Best of Europe tour; there's one from 5/10-5/30.
Posted by
OP
11 posts
Sorry, I meant May 9th to May 23rd.
Posted by
Davis CA
759 posts
I’m sorry - no direct info but I’ve been in touch with RS on other matters. Right now they are beyond swamped! Totally buried. Is there a specific reason you need this information?
Laura who works in the office often posts on the forum. Maybe quicker, and easier for them, if you send her a PM. Laura recently posted on a thread in Transportation: Poor cancellation policy for rail Europe. So you can find her there to pm.
Posted by
SE Pennsylvania
2724 posts
Some info on this page:
https://www.ricksteves.com/tours/coronavirus-faq
Posted by
OP
11 posts
We are confirmed for this tour and it appeared on the tour dates until this morning.
Posted by
Minnesota 🎒
16674 posts
OK, so if you've only been trying to reach customer service since this morning, give them some time to get back to you. Pretty sure they're up to their necks right now in the cancellations/reschedules of Italy tours up to April 12th.
Posted by
Folsom
2739 posts
Their phones were down. Try again.
Posted by
Edmonds, WA, USA
1033 posts
To confirm, there was a phone outage with our provider in the Seattle area for several hours earlier today. This seems to have been fixed within the hour. As previously noted, we are quite swamped (lots of overtime to try and catch up) and we're doing what we can. Please do try calling again. Also, know that if we make a significant change to your tour, such as a cancellation, you will be notified directly. We are otherwise relying on our Coronavirus FAQ for Tour Members to keep everyone as informed as possible as we react to the evolving situation. We're updating this nearly every day. I hope this helps!
Posted by
OP
11 posts
Thank you, we did speak to the RS office, that tour has been cancelled.
Posted by
Sapulpa, OK, USA
6576 posts
vsmaxwell22, it looks like there are some open dates for the VI tour. Could you rebook?