Walks of Italy has not followed through on previous statements regarding my refund for a cancelled walking tour in Venice.
I read their cancellation policy carefully before making the reservation for the walk. I cancelled well within the time frame and when given a choice between a refund and voucher, stressed the refund was what I needed. This was months ago. They told me I would receive a refund, but that they were processing them in order, and I would hear from them 7 days before the scheduled walk.
I did not hear from them and contacted them again. After several days I received an email with a voucher. This is not acceptable, especially since we had previously agreed to a refund.
Now before you all jump on the " you know there is a crisis, this is a hard time for them, etc" bandwagon, I already know this. I also know that they confirmed that I would receive a refund from them which they are now unwilling to give.
I am very disappointed in this company. I don't think that I would ever be able to trust them enough in the future to use their services.