Hi. I'm trying to apply/submit an exemption request for the Venice tax using their website, https://cda.comune.venezia.it/en/richiestaEsenzione, and am having trouble with the last step. You're supposed to call a +39 international number to Venice, as provided, within 1 minute after submitting your information online. However, when I call from the US, it says that the number I'm calling is unavailable. Has anyone had a similar issue and any advice on how to troubleshoot?
Perhaps you are being too proactive. I don't know all the details for this new day-tripper tax plan, but in researching it was announced to start April 24 2024. Now I see it isn't starting until 2025 with only 20 test days in 2024. https://www.visit-venice-italy.com/venice-paid-access-tax-for-tourists-regulations-terms-price-exemptions.html
Scrolling down, it says you o ly need to register for the exe,option if you are in the city during the selected trial dates. Are you?
As this is a new initiative, I don't expect this is to be clarified and activated until right before a start date.
Yes I will be there on the dates when the tax will apply so I'll need to try and get the exemption.
I thought in past posts you were there in April. Second article has dates May and later. But if your travel dates changed, then try again closer to travel dates.
Italy is notorious for delays, last minutes and slow starts.
This is what worked for us…with some advice from our B&B..for our visit in May:
First, I found it best to do the registration forms on my iPad, then calling the number from my phone.
Go to https://cda.ve.it/en/
Select “Exemptions”
Next page - “I am the guest of an accommodation facility, etc.”
Next page - “Request exemption”
Next, set the start and end date for the exemption (for us, it was just one day of the target dates, but I think I put in the entire date spread of our visit.
Next, your identifying details. Where it asks “accommodation & address”, start typing your hotel or B&B…it should show up on the drop down menu.
When you call, have your screen open..even when the message says “unavailable”, the call has probably gone through. I could see that it was “accepted” on my iPad screen. Your QR code(s) and your options for their delivery will follow. As long as you will be staying in a hotel or B&B that pays a tourist tax you can get the exception.
Our B&B also suggested an instagram post that was helpful to me (I’m visual…it helped!😂):
https:www.instagram.com/reel/C2kxP7VrF6m/
Our B&B was still getting updates from the city a month ago, so things may change a bit.
mariaF - The official site states that the tax will start to be in effect at the end of this April for a trial period. https://cda.comune.venezia.it/en/home
cathy - Thank you. I had followed those instructions as shown on the instagram post, but still no luck :(
sarasorensen0, are you needing the exemption because you will be staying in a Venice hotel? I would guess that if you're having difficulties, other hotel guests may be having them too. Maybe contact your accommodation and ask if they have any good suggestions for solving the registration hairball?
Well, strangely and fortunately enough, even though my most recent attempt with the phone call seemed unsuccessful, I just got an email verification with the exemption! I'm all set. Not exactly a smooth process but I'm sure they're trying to work out kinks. Cheers!
It looks like it's 5 euros per day, at a certain point is it worth the hassle?
I'm not sure what your question is.
Certainly Venice is worth 5 euros a day.
I assume failure to pay the fee could result in a substantial fine if you are stopped by enforcement folks and can't prove you've paid it.
It looks like it's 5 euros per day, at a certain point is it worth the
hassle
I was just thinking the same thing, I'll pay the €5 not to have to do it.
I also thought that 5 euros a day is a paltry amount when it is being used to decrease the burden on Venice. Now I see that it is enough of an amount to have people seek exemption. So perhaps some will not go at all if they have to pay. Thus will the mission be accomplished, barring any sea rise that may affect city as a destination.
Looks like visitors who aren't exempt have to register and pre-pay online for the appointed days too.
I can't do a dummy registration all the way through so no idea if it's a hassle or not?
Wonder how many day-trippers are going to show up with no idea they had to do this? We already know that oodles of travelers don't reference tourism websites where this sort of info resides.
sarasorensen0, happy to hear that your exemption is a done deal!
I agree 5 euros isn't terrible, but it's the principle of it for me; plus, all the more money to buy an extra gelato or aperitivo!
As I understand it, any visitor who is going to be in Venice on one of the “test” days is supposed to register (and pay online, I suppose or get the exemption) and will receive a QR code that can be checked at different checkpoints and possibly randomly as well. I don’t have a problem with €5…one of the websites mentions the projects that this tax will fund. Just a bit of a hassle.
We will be in Venice May 23-26. One of the test day is May 25. If we are already in Venice and no plans to leave Venice on that test day, do we still need to register for exemption?
We will be in Venice on one of the days but it says that arrivals after four pm. will not be collected. We are arriving in the evening and staying at a hotel for four nights so I never did it. Is this correct? I don't even understand why people who stay at a hotel would have to do it since I assume it is for day visitors.
I don't even understand why people who stay at a hotel would have to
do it since I assume it is for day visitors.
If I understand the process correctly, you could be randomly stopped on the street and asked to show your exemption, thus you still need to have one.
We will be arriving in Venice after 5:00pm on May 25 and staying until the morning of the 28th. As I read it, you are exempt if you arrive after 4:30 or before 8:30. So that sounds like any checks would be at points of entry, not randomly on the street.
Here's what the FAQs of the website state:
https://cda.ve.it/en/faq#persons-exempt
Q: I booked an accommodation facility in the municipal area, do I have to pay the access fee?
A: No, because there is a tourist tax to be paid. One should still acquire the exemption voucher with QR-code, indicating only the days on which one intends to visit the Old City if they fall within the days of enforcement.
Q: How do I prove that I am an exempt person since I stay in an accommodation facility?
A: In order to prove one's condition, if one has not received the QR-code from the accommodation facility the guest must acquire the voucher with QR-code in the dedicated platform indicating the accommodation facility at which he or she will stay overnight.
So even if arriving after 4:00, I would either obtain an exception from the website OR ask your accommodation to provide the necessary QR code upon arrival. Then you're covered for a check at any location. You could also contact your accommodation and request it in advance?
I'm just guessing that having the QR code is how they're going to most accurately determine who has entered the city according to the mandate. If this pilot becomes an everyday thing all year, or maybe only during busiest seasons, it's not impossible that some people will try to get around it in any number of ways; claiming they've just arrived without reservations but plan to spend the night in the city; creating fake hotel reservation confirmations; maybe even some nefarious sorts will find a clever way to create real-looking exemptions and sell them to unwitting tourists for profit. Dunno.
Here's what I received from Rick Steves Tours on Tue, April 9, 2024. I followed the instructions and got the required QR code.
We are reaching out with an important update about your fast-approaching Best of Venice, Florence & Rome in 10 Days Tour. Venice is currently running a pilot program that charges day-trippers a small fee to enter the city on select days during high season. You are receiving this message because Venice is requiring an entry fee on, or within a few days, of the first day of your tour. To enter the municipality of Venice, you’ll need to obtain an exemption voucher. We’ve provided detailed instructions on how to request an exemption at www.ricksteves.com/tours/italy/venice-entry.