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venice connected troubles

We went ahead and purchased our tickets on line. Problem arose one hour after we said to charge our Visa account. We realized we had put in 03/10/2010 instead of 04/10/2010. We wrote back immediately and requested a change. We have even called their phone number and still no response from them. It has been a week and we were told on the phone that we should hear in two days, it has been a week, so we are calling our Visa to cancel our purchase. Has anyone dealt with this before.

Jerry and Stelly

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