Vatican Website Not Working for Me--Any Special Tips?

You're using either a MasterCard or a Visa, right? I've never had a problem using my Capital One MasterCard.

You can try contacting via phone or email:
+39 06 69884676
+39 06 69883145
[email protected]

It was probably also my Capital One MasterCard that I used on the site two years ago. For your phone number, try typing it in the same format as above, with a + in front of the country code (which is the 1 in an American or Canadian phone number). I would also avoid any punctuation in your name info (hyphen, apostrophe, period).

Thanks much for the advice.

In case it helps someone else, this is what happened. I called and was cut off mid-conversation two times, and other times I was cut off because no operators were available. I e-mailed (and had earlier e-mailed the Help desk), and received a courteous reply to both e-mails. However, the e-mail advice of allowing pop-ups and possibly changing browsers did not work. I gave up on that after trying all three browsers I have installed.

So the end result is that I just paid $9.42 USD extra for a ticket through getyourguide. I figure that is not too bad a premium to pay for the same ticket plus a guide to lead you inside. It's not my style, since as a retiree I figure I have more time than money. But the peace of mind is worth it, since it's the only bad karma I've experienced in booking the details of an eight-week trip.

I used a Chase card on that site two days ago and it went through with no problems. It may have been a glitch on the site.

I have had the same problem! I'm going mad because I want to do the early entry at 715 and there is no other way to buy it! I have tried 5 computers, 4 credit cards, 3 different web browsers, disabled pop-up blockers, called my credit card company, and emailed the Vatican ( they said to disable pop up blocker and call my credit card company) . I have done this every day at different times over the last week. Any chance anyone knows what to do!!!???

You need a card that's part of the worldwide "Verified by Visa" security network for on-line purchases. MasterCard equivalent is called SecurCode if I'm not wrong.

You must call your credit card company and tell them you need to make a purchase on a site that requires it.

Edit: At the Vatican they tell to disable the pop-up blocker because they think you can't see the Verified by Visa pop-up window where you are supposed to enter the password and the one-time code. They probably think that all US credit cards have already joined the 2 security networks.