I have tried to buy the tour tickets several times and each time after I have entered all my information, including payment info, it wants me to check a box that I accept the conditions, and when I try to check the box, it takes me to the list of conditions, and no way to get back to the place I was at except to start the process all over again! I have tried many times.
Any suggestions? I am doing this on my iphone.
Thanks
Posted by
🌲🌲🛶 Minnesota 🛶🌲🌲
13139 posts
What website are you using? And what date(s) do you want?
EDIT: I just tried it on my laptop and was able to get all the way to the page where they're asking for my credit card information. I would suggest trying to do it on a laptop if possible. Are you there now? If so, and you don't have your laptop, maybe the hotel could help you with that?
Wait, I see you've already included your payment information and gone beyond that. Well, I don't want to give them my credit card information, so I can't really try it, but I would still suggest trying it on a laptop. Anytime I have problems with a phone transaction, it seems to work when I try it on a laptop. Maybe that's just me and wishful thinking, lol.
Posted by
OP
824 posts
I am at this point at this website
https://tickets.museivaticani.va/home/checkout
And am wanting tickets for Sept 30.
Posted by
🌲🌲🛶 Minnesota 🛶🌲🌲
13139 posts
Well, I was able to get to that point, although I did not give them any credit card information.
The only other thing I can suggest, besides doing it on your laptop, is maybe changing your browser on your phone. I don't know which one you're using, but if it's Chrome, I have sometimes found that switching to a different browser like Firefox or even Safari works. Chrome is so big and powerful that it gets overloaded and can cause glitches sometimes.
Posted by
OP
824 posts
Thanks Mardee! I will try another browser.
Posted by
Gettysburg PA
9742 posts
Some websites just don’t work well on iphones and ipads
Try on a desktop computer
Posted by
OP
824 posts
Thanks! I did just complete the transaction on my desktop computer.
I haven’t received the tickets though I have received payment confirmation.
Anyone know if this is normal to not receive tickets right away?
Posted by
OP
824 posts
I just received them! So we are all set!
Thanks again. It has been a long time since the iphone didn’t work for a travel related thing.
Posted by
🌲🌲🛶 Minnesota 🛶🌲🌲
13139 posts
I hate using phones for stuff like that because I just find them very glitchy at times. Plus, it’s really hard to get in there and figure out what’s wrong. It’s just so much easier with a laptop.
At any rate, I’m glad you figured it out and got your tickets booked!