We returned from Italy on 9/28/2018. At the Naples airport we presented our VAT paperwork and our passports to the agent. After he reviewed the receipts, VAT docs and our passports, he returned all documents to us.
After we boarded our plane we discovered he did not STAMP the paperwork. Is there any way we can get reimbursed for our tax?
thank you
grace
I'm curious how much tax is on the table here.
Grace, it might be possible but how much money are we talking about? Might not be worth the trouble.
Hello Grace,
The following article on our website may help you to figure out the VAT tax:
https://www.ricksteves.com/travel-tips/money/vat-refunds
It can be a bit complicated to get the reimbursement, but it is worth looking into.
What if I did not get a stamp?
In principle, the stamped VAT refund document is obligatory for VAT refund. Contact the entity in which you bought goods for the information whether they would accept other documents as a proof that the goods were exported in a due time and give you a refund.
Whom should I contact for questions related to my refund?
Your primary contact is the supplier / VAT refund agent mentioned in your VAT refund documents. If you have questions on VAT refund rules applicable in a particular EU country, contact national tax authorities. For questions on customs arrangements at a particular border, contact national customs authorities.
The European Commission does not provide advice on particular situations.
Here is the website with further info--- https://ec.europa.eu/taxation_customs/individuals/travelling/travellers-leaving-eu/guide-vat-refund-visitors-eu_en
At the Naples airport we presented our VAT paperwork and our passports to the agent.
What agent? You must visit the special VAT desk; the normal bureaucrats are just interested in passports.
The tax refund is close to $400.00
In Rome, we were told that it's digitized now, so they don't need to actually "stamp" the documents. I just found this on-line:
https://www.adm.gov.it/portale/ee/citizen/otello-english-version/the-procedure and https://www.adm.gov.it/portale/ee/citizen/otello-english-version/online-search
What items was the refund for? If it is a large single item, then the vendor should have help you in the first place. If it was for services, then it is not refundable.
