Not sure if anyone has any recent updates on how to claim VAT refunds when leaving Italy by train from Florence - Milan Central then Zurich (where I fly back home to Australia the next day). I have read there is now a customs office on the second floor of the Milan train station, but others say there is not. Most people in my situation have said you need to catch train from Milan to Chiasso, get off train, do customs there and then get the next train to Zurich. Not sure where I would lodge the VAT forms for a refund though
Would appreciate any advice . As I am starting to wonder if the VAT is really worth the hassle. Thank you