First I must admit I am not good on the computer...I tried to purchase ACTV passes for all the day we were in Venice....I wanted 72 hours beginning on Oct 14...well it came through as one pass on the 14th and the other on the 16th....I sent a message to the help line....but they are only open on weekdays...well we leave Mon and I don't know what to do....any ideas?????
Posted by
San Diego
1540 posts
Sorry I can't help if you did in fact purchase the tickets online, but I bought my vaporetto pass at the ticket counter as I walked to the canal out of the Santa Lucia train Station in Venice.
I calculated that it paid for the pass in just about 5 rides.
Posted by
Forest Grove, OR
11851 posts
If they do not reply, just take your voucher(s) to the Hello Venezia booth and explain what happened. I doubt there will be a problem. Worst case is you might have to pay a difference between an online discount and an onsite price, if there is a difference. If you are not satisfied with the solution, buy another pass, then file a complaint with your credit card oompany when you get home. Relax and don't let it spoil your trip!
Posted by
Elk Grove, CA, USA
6898 posts
Dee, you should be fine. As mentioned above, just show your vouchers to the people in the HelloVenezia booth. They should be able to help. There is one in the Marco Polo airport on your left as you are exiting or just outside the train station at the Grand Canal.
Posted by
Seattle, WA, USA
7737 posts
Just FYI for other travelers, there's not really a good reason to buy these passes in advance. There's no discount, and you risk a problem in the electronic transaction. Dee, I hope it all works out for you, but don't expect the same level of customer service that you would in the U.S. Good luck.
Posted by
OP
Revere, Ma, USA
19 posts
thanks everyone....I am not going to get excited about the confusion.....if I do not get a response about the mistake I made...I will take all your great advice....try the ATCV spot...next just buy another set ...and just move on...life is too short to worry we leave tomorrow and I am sure I will not sleep tonight...too excited I am so grateful for all the help and encouragement I have received on this site...with all my questions and concern...I appreciate your patience and excellent advice
I'll tell you all about it on the return