Trying to book tickets, added to the card, entered all the details, and for the final "Confirm you reservation" the system keeps giving the message "Unable to proceed to checkout "
Anyone faced this issue? What to do?!
Posted by
Utah via SF Bay Area
368 posts
I’d try deleting cookies on your browser. You may end up having to start over again. Also what browser are you using? I find that Chrome works best on most sites.
Posted by
OP
Canada
65 posts
UPD:
Believe it or not, it was solved by me signing out of the website! I kept clicking on "Confirm your reservation" and kept getting "Unable to proceed to checkout", was trying to refresh the page and do any other tricks I could think of. There was no indication of what was wrong or missed (and all the fields were filled in, etc.). But the page also kind of jumped to the area where it offers user to sign in / sign out, so as a final try (I practically gave up!) I clicked on sign out, and after it signed me out, I clicked again on "Confirm your reservation", and, oh, miracle, it worked!!! I got two tickets for Full-Experience Underground for the desired time slot!!! Still can't believe it!
Posted by
OP
Canada
65 posts
Thank you, Mo R, I didn't think of cookies! Really not sure what happened and why, but, as I said, somehow after signing out it worked!
Posted by
OP
Canada
65 posts
To add to all this experience and my panic is that I mixed up the dates, as I was sure I needed ticket for Jun 29 (for which I would have to shop tomorrow). I just decided to look at the website to see if there are any tickets left for the day before, just out of curiosity. And that's when I realized I mixed up the dates and I actually needed tickets for Jun 28! To my great surprise, there were 2 (only!) tickets left (just how many we need), although for the time slot that's a bit later than we wanted. I still decided to get them (of course!), but couldn't complete the transaction because of the website error. My tickets expired, and I retried again. This time there were again only two tickets left, but for a different time slot: this time, for exactly the time we needed, actually :) And after some struggle with the website, we've got them!
Posted by
13 posts
I'm happy it worked out for you!
It didn't for me. :/ I needed 3 tickets but could only get 2 for the underground tour. Now I have to get rid of them since I can't use them.
I have two tickets for Colosseum Underground Full Experience June 20th 11am if anyone wants them.