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Trenitalia ticket changed to train + replacement bus, but no notification?

I purchased Trenitalia regional tickets from Palermo Centrale to Agrigento Centrale for June 10.

When I bought them, the route looked like a direct train with no transfer. Now when I search the same route, every option shows a train from Palermo Centrale to Roccapalumba-Alia, then a replacement bus to Agrigento Centrale.

The strange part is that my existing ticket still only shows Palermo Centrale to Agrigento Centrale. It does not mention the bus or the transfer.

Is that normal with Trenitalia regional tickets? Do they usually not notify customers when part of the route changes to a replacement bus?

Mostly just trying to figure out if my current ticket is still valid for the train + bus, or if I need to do anything before the trip.

Posted by
23472 posts

Your current ticket is still valid. Just go with the flow. Regional tickets are often open tickets, good until validated. It is virtually impossible for Trenitalia to notify everyone who bought tickets, as many buy them anonymously out of ticket machines.

Posted by
86 posts

Thank you for the info.

Question: when I’m getting ready to head back to Palermo and I go to the Agrigento train station, I assume I’ll be able to find the buses fairly easily and that they’ll have signs, correct?

Posted by
23472 posts

I am sure that would be correct. Remember, you are not the only one. Other people will be doing likewise.

Posted by
464 posts

We had a very similar experience in September…we had regionale tickets from Firenze to Lucca showing a direct trip (with stops butno change). The train stopped in Pistoia, and because the four of us were in the last car with just two other people, we didn’t notice that EVERYONE had left the train. I finally peeked out the door and found a Trenitalia employee who basically said, “Are you looking for the bus?” Huh? He checked my ticket and apologized profusely, called the bus and told them to wait for us. Because I had purchased the tickets several months prior to our trip, the changes (adding a new parallel rail line) didn’t show, nor did they show when I checked our tickets the day prior to travel. Our tickets were honored, as I’m sure yours will be, but it might be a good idea to check with a ticket agent at the rail station.