Please sign in to post.

Trenitalia refund

I have to cancel my upcoming trip to Italy I checked the website for the Trenitalia website and their form is only in Italian Any suggestions?

Posted by
11957 posts

If you use the Chrome browser, right click on the webpage and select "Translate to English" from the drop-down.

Posted by
17100 posts

The form is also in English:

http://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx

I accessed it from this page:

http://www.trenitalia.com/tcom-en/Purchase/Manage-your-ticket
You can't use the form for reimbursement of tickets for regionale trains, however.

But whether you're entitled to a refund depends upon what sort of ticket you purchased:
For base-priced tickets:
http://www.trenitalia.com/tcom-en/Offers/The-Base-Ticket

Economy:
http://www.trenitalia.com/tcom-en/Offers/The-economy-ticket

Super Economy:
http://www.trenitalia.com/tcom-en/Offers/Super-economy

Posted by
12448 posts

If the tickets are for the trip mentioned in your other topic, Milan to Varenna, and Varenna to Tirano, you probably do not qualify for a refund.

The Trenitalia site indicates tickets of less than 10 euro are non-refundable