I have been trying book our trains tickets on Trenitalia and have had nothing but problems with the website. I did the first leg of trip and got to the end (after CC info) and then nothing. Waiting for email to make sure that went ok! We are traveling in 2 weeks. Rome to Naples, Napels to Florence and then on to Venice. Do I need to do tickets before leaving? Can I wait until I get there? I did see the Rail Europe, but the cost is much more and would rather save the money. Thanks in advance!
Chris
Posted by
Boulder, CO, USA
12 posts
I had a similar problem with Trenitalia a few weeks ago and called my credit card company and it turned out they had a 'hold' on the charge only because it was a foreign site. Once they cleared it, I was able to book with cc still on phone to ensure only was charged 1x, and it didn't freeze after cc entry page, as yours did.
Posted by
Pa and Italy
4152 posts
Call your cc company to let them know you are trying to make the charge and to also let them know the dates and areas you'll be traveling to. This way they won't put a hold on your card while you're in Italy. You can buy all of your tickets when in Italy if you choose. The only reason to buy them before leaving is to take advantage of the lower fares. Donna
Posted by
Centennial, CO, US
2191 posts
I'm having trouble too. Here's an email address to try (not sure if it works ... I wrote on Saturday and no reply yet). [email protected] Good luck!
Posted by
Pleasanton, California
93 posts
Chris, did you register first with Trentalia? If so, you retrieve and print out your tickets by logging on, going to your account and purchased travel, then printing out what legs you have (should be a PDF file). It will print out with the PNR code and a symbol that looks like a scan code. That was all we needed for out travels this past 2 weeks. I had never gotten an email from Trentalia, but this print out was all I needed.
Posted by
Pleasanton, California
93 posts
Chris, if you did not register with Trentalia first, Ron in Rome wrote about retrieving the PNR code. http://www.roninrome.com/transportation/ticket-purchasing-issues-using-the-trenitalia-website#more-17841