So after several attempts each time, I have managed to book our tickets for Rome-Venice; Venice-Florence. How do I go about getting the actual tickets before we board the train? Are there ticket kiosks in the train stations that will accept my reservation #, etc? chip
wauconda,il
Posted by
Elk Grove, CA, USA
6898 posts
Did you not get an email from Trenitalia with your tickets attached for print out. If not, this is the second posting that we have seen on the site today where travelers are purchasing tickets but not getting the email with the PNR number (which is your ticket number. If no email, did you copy down the retrieval code. This is the code you need to speak with Trenitalia. Last question, did you buy the tickets without registering? If yes, were you asked to type in your email anywhere during the process? If no, there's no way they could send you the ticket by email.
Posted by
Seattle, Wa, USA
663 posts
You should have gotten an email. Print it off, or upload to some device to take with you.
Posted by
OP
Wauconda, IL, United States
15 posts
thanks for the info. I'll bring the trenitalia emails along. Just was nervous how this worked....
Posted by
Elk Grove, CA, USA
6898 posts
Chip, if you have an 8-1/2 x 11 printout that looks like what is on the following link, you do have your tickets. The PNR number is what you are after. The conductors have wireless PDAs and they can validate your ticket onboard. http://gyazo.com/24de3ad950dfe6d071b66a4e86b20c36
Posted by
Baton Rouge, LA, United States
56 posts
My email had the following wording: Caution: you made a purchase without being registered.
With the information in this mail, through this this link You can access the functionality display purchase, exchange and refund reservation. When I clicked "this link" in that paragraph, it took me to a web page that had another link that had the .pdf file, so you might have to click a little bit to get what looks like the image in the previous post (very helpful, thanks!).
Posted by
Eagle River, USA
6 posts
We bought ALL our tickets within a few hours before the train was due to leave. There's no need to pre-purchase, IMO. Kiosks are at every train station, just make sure you have a credit card AND pin number, or you can use the agents. All we did is look up what our train options were the night before we planned to leave. Get there 30 minutes early, buy your ticket and voila'... ready to move on. Just make sure that if seats aren't reserved, that you validate the ticket and the machine before getting on.
Posted by
Baton Rouge, LA, United States
56 posts
But you can't get a mini fare if you wait that late, right? We pre-bought everything we could for 9€ per trip.
Posted by
Bradford, MA, USA
63 posts
I wouldn't suggest arriving just 30 minutes before the train you wish to take, and then trying to purchase tickets then. I did this last May and had to wait another two to three hours for the next train: The train I wanted was sold out. It's not worth sitting on the stairs of the train station with your luggage, trying to reach the next destination to let them know you'll be late .... I'm getting all of my tickets early this year. As in, before I leave for Italy. (While you can of course purchase tickets a few days ahead while in Italy, I don't want the bother of having to locate a computer to do this.) Just my two cents :)
Posted by
Pleasanton, California
93 posts
Chip: I would suggest following Nancy and Larry's advice. I was one of the people who booked no the Trenitalia site and did not receive an email (even though I was registered). All I needed to do was go to my booking and print out the .pdf file, which had all the information I needed. Lisa: He has already booked the tickets, so giving him advice to buy at the station doesn't help his situation.