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train tickets exchange

If anyone knows how to change dates on already purchased online tickets on Ferrovie dello Stato Italiano? Or return/exchange those tickets?

Posted by
32514 posts

Which type of ticket, on which level of train, are you asking about? Is this a train from Milan to Genoa?

Please let us know because each level of ticket has different rules. For example, on the high speed trains there are "base", "economy", and "super economy", with a couple of specials.

When is the travel for?

Posted by
47 posts

It was train tickets from Genoa to Venice with train exchange at Milano Centrale. I already found out that I can't exchange all of them. Bought a new ones from Genoa to Milan and exchanged others from Milan to Venice, paid more then expected:(
I bought 4 tickets on June 29th(Sunday) for 112 Euro total, then found out that I need to be in Venice on June 30th, Monday.... So I bought new tickets from Genoa to Milan for 36 Euro for 4 person, and learn that I can "exchange" other tickets from Milan to Venice for 150 Euro on Monday... So I paid 74 extra Euros and "exchanged" them... It was 2 class tickets with seats , from Genoa to Milan on Intercity train#662 and from Milan to Venice FrecciaBianca train # 9717
Please do not make my mistakes!