I bought tickets for my group of 5 via trainline.com. When I finished booking, the outbound trip from Zurich to Milan then Milan to Florence had mixed up the orders of our names and now we're separated and not sitting with our wives (oddly, our return trip is in the correct order :/ ). I was wondering when/how they check the tickets and whether we could switch seats and not get reprimanded on the train. I've tried emailing trainline.com about changing the names on the specific reservations, but they informed me they cannot change anything. Our first train is a EuroCity from Zurich to Milan, then our second is a Frecciarossa from Milan to Florence. Should I try contacting Trenitalia?
Thanks,
Mike