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Tour companies fighting back

I originally posted this to another thread but though it might deserve its own headline. At least one tour company that offers Colosseum tours is making its frustration public. This is an Email that Liv Tours sent to its customers. I came across it on Facebook

If you don't want to read all of it, here's is one telling paragraph;

The choice is dictated by a series of insurmountable difficulties
imposed by surprising, astonishing and illogical daily new regulations
dictated by Coopculture and the Parco Archeologico. These erratic
regulation changes began in mid-2022 and made it increasingly
difficult for tour operators, their clients and guides to access the
monument and underground in a fair and equitable manner.

Here's the full message;

Dear future clients, extended LivTours family members, partners and
friends, It is with great regret, sadness and a bit of embarrassment
that we announce that we will no longer serve our Colosseum
Underground & Ancient Rome Semi-Private tour and Semi-Private Express
Colosseum Underground, effective July 4th.

Despite this, rest assured that although we are discontinuing the
underground portion, your Colosseum tour with exclusive arena access
remains confirmed.

Why is LivTours discontinuing Semi-Private Colosseum Underground
tours?

This decision is a result of much careful thought. It was one of our
first tours ever offered and one of the first “special access” tours
we introduced at LivItaly in 2014. The tour has won awards and
mentions and has given us great satisfaction.

The choice is dictated by a series of insurmountable difficulties
imposed by surprising, astonishing and illogical daily new regulations
dictated by Coopculture and the Parco Archeologico. These erratic
regulation changes began in mid-2022 and made it increasingly
difficult for tour operators, their clients and guides to access the
monument and underground in a fair and equitable manner.

Over the last 12 months, with every new and nonsensical regulation
imposed, we rolled up our sleeves and worked with what we had. We
worked hard to adapt to the growing challenges, often wasting hours
and days making endless modifications to our clients and guides
schedule in an effort to adapt to changes that seemed to favor large
corporations utilizing bots while restricting access of guides and
clients even with valid tickets in hand. What’s more, these unfair and
often contradictory regulations are imposed without transparency, and
come at the cost of our clients' satisfaction, tranquility, not to
mention our guide's patience.

Posted by
3812 posts

are imposed without transparency,

It seems Liv Tours is the only Rome based operator not invited to the Coordination meetings with the Parco Archeologico, Coopculture and the State Department for Cultural sites. Maybe their email ended up in the spam folder or some companies are less welcome than others. Who knows?

Posted by
16621 posts

Hmmm, Maybe one company just giving up versus fighting back?

Posted by
10675 posts

At least now we know why it's so difficult to get tickets and why smaller companies are forced to cancel tours, leading to their clients coming onto this Forum and yelling scam.