I bought tickets to The Last Supper on the official website and received an email stating my payment had been authorized, yet I am unable to find any record of it on the website itself. Not under MyVIVA account, recent purchases or view receipt. In fact, the transaction ID that was included in the email sent to me is declared not valid by the website when I enter it in the Transaction Code box under MyVIVA account.
My trip is not till Nov and I am aware that tickets have be 'activated' at the box office before entering the exhibition, but I expected some record of my purchase online. I have emailed the Help link and awaiting a response.. Any insights from this group would be welcome!
Posted by
SE Pennsylvania
3353 posts
Did your email not include a link to the ticket? My recent purchase did, and my credit card was charged.
Posted by
OP
3 posts
No attachment was sent with the email to me :(
Posted by
Edmonds, WA 🌨 ☂
13722 posts
I bought tickets to The Last Supper on the official website ..
Presumably using a credit card? Has the charge showed up ?
Posted by
SE Pennsylvania
3353 posts
Tickets for the rest of the year were released June 23.
See the official site I linked above.
Posted by
L'Occitanie, France
11944 posts
Thank you LizinPA. I deleted.
Posted by
OP
3 posts
Thank you all for your responses. My credit card has not been charged,so it appears the transaction never went through.
There are still several English guide tickets available for Nov, so I suppose I will try again!