We are flying SwissAir from Boston/Zurich, then Helvetica from Zurich/Florence. All booked and paid for through Lufthansa. 2 hour layover in Zurich.
What I haven't been able to find out yet...is will our bags be checked through directly to Florence, or will we have to fetch them at SwissAir baggage claim at Zurich and manually carry them to Helvetica and check them again?
Seeing that these are different carriers we're flying, and booked by a third carrier (we're flying Lufthansa back home so thought it best purchase all the tickets from one carrier), I will start by talking to Lufthansa customer service, and not an AI bot--they're worthless.
Any ideas?