Help! I know that to reserve tickets to the Galleria Borghese using the Roma Pass you must call. However, when I press 2 for English the prompts are in English but the person answering the phone spoke Italian and hung up on me when I asked if he spoke English in Italian (Parla Inglese?). Has anyone else had this issue? Any help or advice is much appreciated.
Posted by
Minnesota 🎒
16704 posts
You might try making your reservations via email instead? From the Roma Pass website:
"For reservations to the Borghese Gallery, you can call the number +39 0632810 or send an email to [email protected].
For reservations by email, booking confirmations will be provided within 48 hours."
I've recently seen a post (different forum site) by someone who successfully made their reservations that way. If wishing to try again by phone, make sure you're calling during open office hours ROME time:
"The Booking Center is open from Monday to Friday from 9 a.m. until 6 p.m. and Saturday from 9 a.m. to 1 p.m."
Posted by
dallas, TX, USA
227 posts
I just did it on Friday and had no problem. Made reservation for late April.
Posted by
NW Ohio
347 posts
Oh DO make sure you bring your reservation number with you to the museum. They need it to print your ticket. I did not have mine handy and got chewed out by the customer service rep because he had to look it up with my name. A bit of a hiccup. And that was the second CSR I approached. The first one would not do it. :-).