While the selection of properties is expansive for Emma Villas, and we found them very responsive and helpful in planning activities, our villa was robbed twice during our 2 week stay, once by the maids hired to clean, and then a second time by 2 men who broken down the door while we were at lunch. Since the thefts, Emma Villas have been non-responsive and silent, failing to answer any of our questions about the frequency of these events, if our property was victimized before, and if the owner has insurance for theft.
I did notice that the very last line of the contract has a clear and loud disclaimer about their responsibility for theft, but we are wondering if this is purposeful, i.e., the maids cased the joint then informed the professional thieves about what valuable are where. Unless and until Emma Villas at least answers our questions about the robberies or makes restitution via insurance, I am not to inclined to use them again and encourage readers to avoid them as well. Perhaps they should have burglar alarms on their properties, or at least sturdy in-house safes or lock boxes for valuables. The clarity and poignance of the disclaimer is a pretty clear indicator that they anticipate problems of theft and collusion is certainly possible. And their silence is both deafening and damning.