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Refund for train tickets

Because of the Coronavirus in Italy and the level 4 , we had to cancel our upcoming trip. I am trying to get a refund on my train tickets and it looks like today is the deadline and I can only get 50% back. Can anyone help? We are traveling on Italo trains...

Posted by
15682 posts

Because of the Coronavirus in Italy and the level 4...

Not that it may make a difference but the entire country of Italy is not at level 4, only Lombardy and Veneto, and only according the U.S. State Dept. The rest of the country is at level 3, and some other countries, such as Canada, have not issued cautions beyond levels 1 and 2.

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/italy-travel-advisory.html

Posted by
3812 posts

Can anyone help?

Sorry, but you really expect Italo to change its policies because of a decisions taken by a foreign government?

Posted by
7 posts

I’ve been on the Trenitalia site trying to get train ticket refunds for my cancelled Italy trip. I’ve been able to receive refunds only on those tickets that are not to or from Fiumicino airport. Are there any special forms or websites to receive refunds for these normally non-refundable tickets?