alesagrrr, we did four tours with The Roman Guy: the Vatican and St. Peter's Basilica, the Capuchin Crypts and the Catacombs, Pompeii and Sorrento, and the Venice one (St. Mark's, walking tour, and gondola ride). All of them were excellent.
We had initially booked two tours with them for May 2020. Then, of course, we were unable to travel then. When I contacted TRG to cancel, they offered me the option of postponing, with a credit towards other tours. I took this option, as I recognized that the tour companies were struggling to survive with all the cancellations. So, when we rebooked for 2020, we were able to add on the Capuchin crypts etc, as well as the tour in Venice with our credit. We hadn't initially planned to book a tour in Venice or to take a gondola ride, but we were really glad we did, and we were impressed with both the handling of the situation, the way the company honoured their word, and the tours and guides, themselves.